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Bilingual Training Specialist
Resolv Global. Deliver engaging and structured training to new customer experience representatives .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in delivering engaging training for customer experience representatives, utilizing various teaching approaches to accommodate different learning styles. Proficient in maintaining training records, providing feedback, and adapting training to meet evolving processes and requirements.
Highest-signal resume keywords
BPO/Contact Center Training ExperienceHealthcare/Medical Customer ExperienceBilingual in English and SpanishStrong Presentation and Communication SkillsTech-Savvy with Microsoft Teams/Office 365
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Training DeliveryKnowledge ChecksCoachingProcess ExplanationVirtual Training FacilitationOrganizational SkillsAttention to DetailAdaptability to ChangeRemote Work ExperienceCustomer Service Training
Soft Skills
PatientApproachableTeam-Player MentalityConstructive FeedbackSupportive Guidance
Tools & Technologies
Microsoft TeamsOffice 365Windows 11WebcamWired USB HeadsetFibre InternetWired Ethernet ConnectionBackup Power Solution
Industry Keywords
Customer ExperienceTraining RecordsLearning EnvironmentRemote WorkspaceIndependent Contractor
About the role
Key responsibilities & impact- Deliver engaging and structured training to new customer experience representatives
- Facilitate virtual training sessions
- Explain processes, procedures, systems, and customer service expectations
- Use different teaching approaches for different learning styles
- Monitor learner understanding and identify knowledge gaps
- Conduct knowledge checks, exercises, role plays, and practical activities
- Provide constructive feedback and coaching
- Support learners requiring additional guidance
- Prepare new hires for transition from training into production
- Collaborate with Team Leads and other leadership members on learner readiness
- Maintain accurate training records and communicate learner progress
- Adapt training when processes, systems, or requirements change
- Create a positive, professional, and accountable learning environment
Requirements
What you’ll need- Previous BPO/contact center training experience
- Healthcare/medical customer experience is essential
- Previous experience delivering training to customer service/contact center teams
- At least 1 year of previous remote work experience
- Fully bilingual in English and Spanish
- Excellent spoken and written English
- Strong presentation and communication skills
- Confident delivering training virtually
- Tech-savvy and comfortable learning new systems and platforms
- Strong organizational skills and attention to detail
- Patient, approachable, and able to coach different types of learners
- Strong team-player mentality
- Comfortable working U.S. business hours
- Available to start immediately
- Reliable Windows 11 PC with at least 16 GB RAM, i5 processor or higher, dual monitors, webcam, and wired USB headset
- Fibre internet with a wired Ethernet connection
- Backup power solution
- Microsoft Teams / Office 365
- Suitable remote workspace
- Comfortable working as an Independent Contractor
- Must be a Mexican national currently residing in México
- Must submit an English resume
- Must complete all hiring-process stages, including English resume review, pre-screen questionnaire, one-way video interview, live interview, and background check
Benefits
Comp & perks- Paid weekly in arrears
- Paid training
- Fully remote work
- Backup power solution requirement for remote setup