Customer Support Representative

Resolv Global

. Handle inbound customer service calls and emails from consumers and medical office representatives .

Posted 10/22/2026full-timeRemote • BelizeMid-LevelSenior💰 $7 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong spoken and written English communication skills, with a focus on providing empathetic and professional customer service in the healthcare products sector. Capable of maintaining confidentiality and handling sensitive inquiries while ensuring reliability and punctuality in a dedicated support role.

Highest-signal resume keywords

Strong Spoken And Written English Communication SkillsExcellent Customer Service SkillsEmpathetic And Professional ApproachExperience In Inbound Customer ServiceMicrosoft Teams / Office 365

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Active Listening SkillsAttention To DetailPatience

Tools & Technologies

Windows 11 PC16 GB RAMDual MonitorsWebcamWired USB HeadsetI5 Processor Or HigherFibre Internet With Wired ConnectionBackup Power Solution

Industry Keywords

Healthcare ProductsCustomer PrivacySensitive Customer Inquiries

About the role

Key responsibilities & impact

Handle inbound customer service calls and emails from consumers and medical office representatives
Respond professionally to product-related questions and general customer inquiries
Assist customers with questions about purchasing women's health products
Communicate with empathy, patience, and professionalism, particularly when handling sensitive or personal inquiries
Provide clear and accurate information within established guidelines and escalate questions when necessary
Maintain a professional and respectful approach in every customer interaction
Protect customer privacy and handle information confidentially
Maintain consistent attendance, punctuality, and availability throughout the assigned schedule
Support a dedicated, single-agent account with relatively low call and email volumes

Requirements

What you’ll need

Strong spoken and written English communication skills
Clear, easily understood speech and the ability to communicate confidently over the phone
Excellent customer service and active listening skills
A naturally empathetic, patient, and professional approach to customer interactions
Strong written communication, including grammar, spelling, and attention to detail
The ability to work independently and take responsibility for a dedicated customer support account
Excellent reliability, punctuality, and commitment to consistent attendance
Previous experience in inbound customer service, call center support, or email support is preferred
Experience assisting customers with healthcare products or handling sensitive customer inquiries is an advantage
Windows 11 PC (Mac not supported)
16 GB RAM
Dual monitors
Webcam and wired USB headset
i5 processor or higher
Fibre internet with a wired connection (Ethernet cable)
Backup power solution
Microsoft Teams / Office 365
All resumes must be submitted in English

Benefits

Comp & perks

Paid weekly in arrears
Fully remote from Belize