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Customer Support Representative
Resolv Global. Handle inbound customer service calls and emails from consumers and medical office representatives .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong spoken and written English communication skills, with a focus on providing empathetic and professional customer service in the healthcare products sector. Capable of maintaining confidentiality and handling sensitive inquiries while ensuring reliability and punctuality in attendance.
Highest-signal resume keywords
Strong Spoken And Written English Communication SkillsExcellent Customer Service SkillsActive Listening SkillsExperience In Inbound Customer ServiceMicrosoft Teams / Office 365
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Attention To DetailGrammar And Spelling ProficiencyAbility To Work IndependentlyExperience Assisting Customers With Healthcare ProductsPunctuality And Reliability
Soft Skills
EmpathyPatienceProfessionalism
Tools & Technologies
Windows 11 PC16 GB RAMDual MonitorsWebcamWired USB HeadsetI5 Processor Or HigherFibre InternetWired Ethernet ConnectionBackup Power Solution
Industry Keywords
Inbound Customer ServiceCall Center SupportEmail SupportHealthcare Products
About the role
Key responsibilities & impact- Handle inbound customer service calls and emails from consumers and medical office representatives
- Respond professionally to product-related questions and general customer inquiries
- Assist customers with questions about purchasing women's health products
- Communicate with empathy, patience, and professionalism when handling sensitive or personal inquiries
- Provide clear and accurate information within established guidelines and escalate questions when necessary
- Maintain a professional and respectful approach in every customer interaction
- Protect customer privacy and handle information confidentially
- Maintain consistent attendance, punctuality, and availability throughout the assigned schedule
- Complete every stage of the hiring process, including resume review, pre-screen questionnaire, one-way video interview, pre-screen interview, and live interviews
Requirements
What you’ll need- Strong spoken and written English communication skills
- Clear, easily understood speech and the ability to communicate confidently over the phone
- Excellent customer service and active listening skills
- A naturally empathetic, patient, and professional approach to customer interactions
- Strong written communication, including grammar, spelling, and attention to detail
- Ability to work independently and take responsibility for a dedicated customer support account
- Excellent reliability, punctuality, and commitment to consistent attendance
- Previous experience in inbound customer service, call center support, or email support is preferred
- Experience assisting customers with healthcare products or handling sensitive customer inquiries is an advantage
- Windows 11 PC; Mac not supported
- 16 GB RAM
- Dual monitors
- Webcam and wired USB headset
- i5 processor or higher
- Fibre internet with a wired Ethernet connection
- Backup power solution
- Microsoft Teams / Office 365
- Resume must be submitted in English
- Availability Monday–Friday, 8:00 AM–5:00 PM EST
Benefits
Comp & perks- Paid weekly in arrears
- Fully remote from Belize