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Resolv Global

Customer Support Representative

Resolv Global

. Handle inbound customer service calls and emails from consumers and medical office representatives .

Posted 10/22/2026full-timeRemote • BelizeMid-LevelSenior💰 $7 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong spoken and written English communication skills, with a focus on providing empathetic and professional customer service in the healthcare products sector. Capable of maintaining confidentiality and handling sensitive inquiries while ensuring reliability and punctuality in customer interactions.

Highest-signal resume keywords
Customer Service ExperienceEmpathy and PatienceStrong Written CommunicationActive Listening SkillsHealthcare Product Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Inbound Customer ServiceCall Center SupportEmail SupportAttention to DetailWindows 1116 GB RAMI5 Processor or HigherFibre InternetBackup Power SolutionMicrosoft Teams
Soft Skills
ProfessionalismClear CommunicationReliabilityIndependenceCommitment to Attendance
Tools & Technologies
Dual MonitorsWebcamWired USB HeadsetEthernet CableOffice 365
Industry Keywords
Women's Health ProductsCustomer PrivacySensitive InquiriesMedical Office CommunicationConsumer Support

About the role

Key responsibilities & impact
  • Handle inbound customer service calls and emails from consumers and medical office representatives
  • Respond professionally to product-related questions and general customer inquiries
  • Assist customers with questions about purchasing women's health products
  • Communicate with empathy, patience, and professionalism, particularly when handling sensitive or personal inquiries
  • Provide clear and accurate information within established guidelines and escalate questions when necessary
  • Maintain a professional and respectful approach in every customer interaction
  • Protect customer privacy and handle information confidentially
  • Maintain consistent attendance, punctuality, and availability throughout the assigned schedule

Requirements

What you’ll need
  • Strong spoken and written English communication skills
  • Clear, easily understood speech and the ability to communicate confidently over the phone
  • Excellent customer service and active listening skills
  • A naturally empathetic, patient, and professional approach to customer interactions
  • Strong written communication, including grammar, spelling, and attention to detail
  • The ability to work independently and take responsibility for a dedicated customer support account
  • Excellent reliability, punctuality, and commitment to consistent attendance
  • Previous experience in inbound customer service, call center support, or email support is preferred
  • Experience assisting customers with healthcare products or handling sensitive customer inquiries is an advantage
  • Windows 11 PC (Mac not supported)
  • 16 GB RAM
  • Dual monitors
  • Webcam and wired USB headset
  • i5 processor or higher
  • Fibre internet with a wired connection (Ethernet cable)
  • Backup power solution
  • Microsoft Teams / Office 365
  • All resumes must be submitted in English

Benefits

Comp & perks
  • Paid weekly in arrears
  • Fully remote from Belize