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Resolv Global

Customer Support Representative

Resolv Global

. Handle inbound customer service calls and emails from consumers and medical office representatives .

Posted 10/22/2026full-timeRemote • BelizeMid-LevelSenior💰 $7 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong spoken and written English communication skills, with a focus on providing empathetic and professional customer service in the healthcare products sector. Capable of maintaining confidentiality and handling sensitive inquiries while ensuring customer satisfaction.

Highest-signal resume keywords
Customer Service ExperienceEmpathy and PatienceStrong Written CommunicationActive Listening SkillsReliability and Punctuality

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Inbound Customer ServiceEmail SupportHealthcare Product KnowledgeAttention to DetailProblem-Solving
Soft Skills
ProfessionalismCommunication SkillsIndependenceConfidentiality
Tools & Technologies
Windows 11Microsoft TeamsOffice 365WebcamWired USB HeadsetFibre InternetWired Ethernet ConnectionBackup Power Solution
Industry Keywords
Customer InteractionMedical Office CommunicationSensitive InquiriesConsumer Health Products

About the role

Key responsibilities & impact
  • Handle inbound customer service calls and emails from consumers and medical office representatives
  • Respond professionally to product-related questions and general customer inquiries
  • Assist customers with questions about purchasing women's health products
  • Communicate with empathy, patience, and professionalism, particularly when handling sensitive or personal inquiries
  • Provide clear and accurate information within established guidelines and escalate questions when necessary
  • Maintain a professional and respectful approach in every customer interaction
  • Protect customer privacy and handle information confidentially
  • Maintain consistent attendance, punctuality, and availability throughout the assigned schedule

Requirements

What you’ll need
  • Strong spoken and written English communication skills
  • Clear, easily understood speech and the ability to communicate confidently over the phone
  • Excellent customer service and active listening skills
  • A naturally empathetic, patient, and professional approach to customer interactions
  • Strong written communication, including grammar, spelling, and attention to detail
  • The ability to work independently and take responsibility for a dedicated customer support account
  • Excellent reliability, punctuality, and commitment to consistent attendance
  • Previous experience in inbound customer service, call center support, or email support is preferred
  • Experience assisting customers with healthcare products or handling sensitive customer inquiries is an advantage
  • Windows 11 PC; Mac not supported
  • 16 GB RAM
  • Dual monitors
  • Webcam and wired USB headset
  • i5 processor or higher
  • Fibre internet with a wired Ethernet connection
  • Backup power solution
  • Microsoft Teams / Office 365
  • All resumes must be submitted in English

Benefits

Comp & perks
  • Paid weekly in arrears
  • Fully remote from Belize