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Healthcare Customer Service Representative
Resolv Global. Answer inbound calls from health plan members and representatives .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills in both English and Spanish, with a focus on providing accurate information and assistance in a fast-paced call center environment. Proficient in data entry and maintaining compliance with HIPAA regulations while managing customer inquiries with empathy and professionalism.
Highest-signal resume keywords
Bilingual In English And SpanishInbound Contact Center ExperienceData Entry SkillsHIPAA ComplianceMicrosoft Teams / Office 365
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryCustomer ServiceHIPAA ComplianceInbound Call HandlingPerformance Metrics
Soft Skills
Verbal CommunicationWritten CommunicationEmpathyPatienceAdaptability
Tools & Technologies
Microsoft TeamsMicrosoft OutlookMicrosoft WordWindows 11Webcam
Industry Keywords
HealthcareProtected Health Information (PHI)Contact CenterCustomer ExperienceCompliance
About the role
Key responsibilities & impact- Answer inbound calls from health plan members and representatives
- Listen carefully to understand customer needs and respond professionally
- Provide accurate information and assistance regarding available transportation services
- Handle customer questions and concerns with patience, empathy, and professionalism
- Enter and maintain accurate customer information and data
- Meet established performance and quality expectations
- Follow all HIPAA and compliance requirements when handling protected health information (PHI)
- Escalate transportation or customer service concerns to the appropriate leadership team
- Participate fully in required training and coaching
- Complete all required compliance and training courses
- Maintain professional conduct and appearance during training and ongoing coaching
- Participate on camera during required training and meeting sessions
Requirements
What you’ll need- Minimum 6 months of inbound contact center experience OR transferable healthcare experience
- Fully bilingual in English and Spanish
- Excellent verbal and written communication skills
- Strong data-entry skills and attention to detail
- Ability to adapt to a fast-paced call environment
- Comfortable handling difficult or emotional customer situations
- Professional and courteous communication style
- Ability to work independently and manage competing demands
- Moderate experience with Microsoft Teams, Outlook, and Word
- Must maintain a professional appearance and demeanor
- Must be available to be on camera during training and required meetings
- Must meet attendance and punctuality expectations
- Must have a download speed of approximately 80-100 Mbps
- Must have an upload speed of approximately 12-20 Mbps
- Must have a quiet, distraction-free workspace during scheduled working hours
- Must have no conflicting responsibilities that would interfere with scheduled work hours
- Must provide their own equipment to perform the job
- Windows 11 PC (Mac not supported)
- 16 GB RAM
- Dual monitors
- Webcam and wired USB headset
- i5 processor or higher
- Fibre internet with a wired connection (Ethernet cable)
- Backup power solution
- Microsoft Teams / Office 365
- All resumes must be submitted in English
- Candidates must complete every stage of the hiring process, including resume review, pre-screen questionnaire, one-way video interview, pre-screen interview, and background check
- May be required to complete a cultural fit assessment
Benefits
Comp & perks- Paid weekly in arrears
- Fully Remote; Work From Home in Mexico