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Healthcare Customer Service Representative
Resolv Global. Provide prompt, courteous support to health plan members and representatives .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills in both English and Spanish, with a focus on providing courteous support to health plan members. Proficient in data entry and maintaining compliance with HIPAA regulations while managing customer inquiries in a fast-paced environment.
Highest-signal resume keywords
Bilingual In English And SpanishInbound Contact Center ExperienceData Entry SkillsHIPAA ComplianceMicrosoft Teams / Office 365
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryCustomer SupportHIPAA CompliancePerformance MetricsCall HandlingProblem SolvingAttention To DetailFast-Paced Environment AdaptabilityTechnical TroubleshootingBackground Check Compliance
Soft Skills
Verbal CommunicationWritten CommunicationEmpathyProfessionalismPatience
Tools & Technologies
Microsoft TeamsMicrosoft OutlookMicrosoft WordWindows 11WebcamWired USB HeadsetDual MonitorsFibre InternetWired Ethernet ConnectionBackup Power Solution
Industry Keywords
HealthcareCustomer ServiceContact CenterTransportation ServicesCompliance Training
About the role
Key responsibilities & impact- Provide prompt, courteous support to health plan members and representatives
- Answer inbound calls
- Listen to customer needs and respond professionally
- Provide accurate information and assistance regarding transportation services
- Handle customer questions and concerns with patience, empathy, and professionalism
- Enter and maintain accurate customer information and data
- Meet established performance and quality expectations
- Follow HIPAA and compliance requirements when handling protected health information
- Escalate transportation or customer service concerns to the appropriate leadership team
- Participate in required training and coaching
- Complete required compliance and training courses
- Maintain professional conduct and appearance during training and coaching
- Participate on camera during required training and meeting sessions
Requirements
What you’ll need- Minimum 6 months of inbound contact center experience OR transferable healthcare experience
- Fully bilingual in English and Spanish
- Excellent verbal and written communication skills
- Strong data-entry skills and attention to detail
- Ability to adapt to a fast-paced call environment
- Comfortable handling difficult or emotional customer situations
- Professional and courteous communication style
- Ability to work independently and manage competing demands
- Moderate experience with Microsoft Teams, Outlook, and Word
- Must maintain a professional appearance and demeanor
- Must be available to be on camera during training and required meetings
- Must meet attendance and punctuality expectations
- Must have download speed of approximately 80–100 Mbps
- Must have upload speed of approximately 12–20 Mbps
- Must have a quiet, distraction-free workspace during scheduled working hours
- Must have no conflicting responsibilities interfering with scheduled work hours
- Must provide own equipment
- Windows 11 PC; Mac not supported
- 16 GB RAM
- Dual monitors
- Webcam and wired USB headset
- i5 processor or higher
- Fibre internet with wired Ethernet connection
- Backup power solution
- Microsoft Teams / Office 365
- All resumes must be submitted in English
- Must complete every stage of the hiring process, including background check
Benefits
Comp & perks- Paid weekly in arrears
- Fully remote; work from home in Mexico
- Required training and coaching
- Cultural fit assessment may be included in the selection process