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Healthcare Customer Service Representative
Resolv Global. Answer inbound calls from health plan members and representatives .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills, both verbal and written, while providing accurate information and assistance in a fast-paced call environment. Maintains compliance with HIPAA regulations and demonstrates professionalism in handling sensitive health information.
Highest-signal resume keywords
Inbound Contact Center ExperienceBilingual in English and SpanishData-Entry SkillsMicrosoft Teams / Office 365HIPAA Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data-Entry SkillsInbound Contact Center ExperienceBilingual in English and SpanishHIPAA ComplianceCustomer Service Skills
Soft Skills
Excellent Verbal CommunicationExcellent Written CommunicationPatienceEmpathyProfessionalism
Tools & Technologies
Microsoft TeamsMicrosoft OutlookMicrosoft WordWindows 11 PCWebcamWired USB HeadsetFibre Internet
Industry Keywords
Protected Health Information (PHI)Compliance RequirementsCustomer NeedsPerformance ExpectationsTraining and Coaching
About the role
Key responsibilities & impact- Answer inbound calls from health plan members and representatives
- Listen to customer needs and respond professionally
- Provide accurate information and assistance regarding transportation services
- Handle customer questions and concerns with patience, empathy, and professionalism
- Enter and maintain accurate customer information and data
- Meet established performance and quality expectations
- Follow HIPAA and compliance requirements when handling protected health information (PHI)
- Escalate transportation or customer service concerns to the appropriate leadership team
- Participate in required training and coaching
- Complete required compliance and training courses
- Maintain professional conduct and appearance during training and ongoing coaching
- Participate on camera during required training and meeting sessions
Requirements
What you’ll need- Minimum 6 months of inbound contact center experience OR transferable healthcare experience
- Fully bilingual in English and Spanish
- Excellent verbal and written communication skills
- Strong data-entry skills and attention to detail
- Ability to adapt to a fast-paced call environment
- Comfortable handling difficult or emotional customer situations
- Professional and courteous communication style
- Ability to work independently and manage competing demands
- Moderate experience with Microsoft Teams, Outlook, and Word
- Must maintain a professional appearance and demeanor
- Must be available to be on camera during training and required meetings
- Must meet attendance and punctuality expectations
- Windows 11 PC; Mac not supported
- 16 GB RAM
- Dual monitors
- Webcam and wired USB headset
- i5 processor or higher
- Fibre internet with a wired Ethernet connection
- Backup power solution
- Microsoft Teams / Office 365
- Download speed of approximately 80–100 Mbps
- Upload speed of approximately 12–20 Mbps
- Quiet, distraction-free workspace during scheduled working hours
- No conflicting responsibilities interfering with scheduled work hours
- Must provide own equipment
- Resume must be submitted in English
- Must complete every stage of the hiring process, including resume review, questionnaire, video interview, pre-screen interview, and background check
Benefits
Comp & perks- Paid weekly in arrears
- Fully remote; work from home in Mexico
- Required training and coaching provided
- Cultural fit assessment may be included in the selection process