Healthcare Customer Service Representative

Resolv Global

. Answer inbound calls from health plan members and representatives .

Posted 10/3/2026contractRemote • MexicoJunior💰 $6 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication skills, both verbal and written, while providing accurate information and assistance in a fast-paced contact center environment. Proficient in data entry and maintaining compliance with HIPAA regulations when handling protected health information.

Highest-signal resume keywords

Bilingual In English And SpanishInbound Contact Center ExperienceData-Entry SkillsMicrosoft Teams ExperienceHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryCustomer ServiceHIPAA ComplianceInbound Call HandlingPerformance MetricsAttention To DetailFast-Paced Environment AdaptabilityTechnical Equipment SetupWindows 11 ProficiencyInternet Speed Requirements

Soft Skills

Verbal CommunicationWritten CommunicationEmpathyProfessionalismPatience

Tools & Technologies

Microsoft TeamsMicrosoft OutlookMicrosoft WordWebcamWired USB HeadsetDual MonitorsFibre InternetWired Ethernet Connection

Industry Keywords

HealthcareContact CenterProtected Health Information (PHI)Compliance RequirementsCustomer Needs Assessment

About the role

Key responsibilities & impact

Answer inbound calls from health plan members and representatives
Listen carefully to understand customer needs and respond professionally
Provide accurate information and assistance regarding available transportation services
Handle customer questions and concerns with patience, empathy, and professionalism
Enter and maintain accurate customer information and data
Meet established performance and quality expectations
Follow HIPAA and compliance requirements when handling protected health information (PHI)
Escalate transportation or customer service concerns to the appropriate leadership team
Participate fully in required training and coaching
Complete all required compliance and training courses
Maintain professional conduct and appearance during training and ongoing coaching
Participate on camera during required training and meeting sessions

Requirements

What you’ll need

Minimum 6 months of inbound contact center experience OR transferable healthcare experience
Fully bilingual in English and Spanish
Excellent verbal and written communication skills
Strong data-entry skills and attention to detail
Ability to adapt to a fast-paced call environment
Comfortable handling difficult or emotional customer situations
Professional and courteous communication style
Ability to work independently and manage competing demands
Moderate experience with Microsoft Teams, Outlook, and Word
Must maintain a professional appearance and demeanor
Must be available to be on camera during training and required meetings
Must meet attendance and punctuality expectations
Must have a download speed of approximately 80-100 Mbps
Must have an upload speed of approximately 12-20 Mbps
Must have a quiet, distraction-free workspace during scheduled working hours
Must have no conflicting responsibilities that would interfere with scheduled work hours
Must provide their own equipment to perform the job
Windows 11 PC (Mac not supported)
16 GB RAM
Dual monitors
Webcam and wired USB headset
i5 processor or higher
Fibre internet with a wired Ethernet connection
Backup power solution
All resumes must be submitted in English
Must complete every stage of the hiring process, including resume review, questionnaire, video interview, pre-screen interview, and background check
Must follow HIPAA and compliance requirements when handling protected health information

Benefits

Comp & perks

Paid weekly in arrears
Fully Remote; Work From Home in Mexico
Required training and coaching
Cultural fit assessment may be included in the selection process