Healthcare Customer Service Representative

Resolv Global

. Answer inbound calls from health plan members and representatives .

Posted 10/3/2026contractRemote • MexicoJunior💰 $6 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills in both English and Spanish, with a focus on providing accurate information and assistance in a fast-paced call center environment. Proficient in data entry and maintaining compliance with HIPAA regulations while managing customer inquiries with professionalism and empathy.

Highest-signal resume keywords

Bilingual In English And SpanishInbound Contact Center ExperienceData Entry SkillsMicrosoft Teams / Office 365HIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryCustomer ServiceHIPAA ComplianceInbound Call HandlingPerformance MetricsAttention To DetailFast-Paced Environment AdaptabilityTechnical TroubleshootingWindows 11Internet Speed Requirements

Soft Skills

Verbal CommunicationWritten CommunicationEmpathyProfessionalismPatience

Tools & Technologies

Microsoft TeamsMicrosoft OutlookMicrosoft WordWebcamWired USB HeadsetDual MonitorsFibre InternetWired Ethernet ConnectionBackup Power Solution

Industry Keywords

HealthcareCustomer SupportContact CenterComplianceProtected Health Information

About the role

Key responsibilities & impact

Answer inbound calls from health plan members and representatives
Listen to customer needs and respond professionally
Provide accurate information and assistance regarding available transportation services
Handle customer questions and concerns with patience, empathy, and professionalism
Enter and maintain accurate customer information and data
Meet established performance and quality expectations
Follow HIPAA and compliance requirements when handling protected health information
Escalate transportation or customer service concerns to the appropriate leadership team
Participate in required training and coaching
Complete required compliance and training courses
Maintain professional conduct and appearance during training and coaching
Participate on camera during required training and meeting sessions

Requirements

What you’ll need

Minimum 6 months of inbound contact center experience OR transferable healthcare experience
Fully bilingual in English and Spanish
Excellent verbal and written communication skills
Strong data-entry skills and attention to detail
Ability to adapt to a fast-paced call environment
Comfortable handling difficult or emotional customer situations
Professional and courteous communication style
Ability to work independently and manage competing demands
Moderate experience with Microsoft Teams, Outlook, and Word
Must maintain a professional appearance and demeanor
Must be available to be on camera during training and required meetings
Must meet attendance and punctuality expectations
Must have download speed of approximately 80–100 Mbps
Must have upload speed of approximately 12–20 Mbps
Must have a quiet, distraction-free workspace during scheduled working hours
Must have no conflicting responsibilities interfering with scheduled work hours
Must provide own equipment
Windows 11 PC; Mac not supported
16 GB RAM
Dual monitors
Webcam and wired USB headset
i5 processor or higher
Fibre internet with wired Ethernet connection
Backup power solution
Microsoft Teams / Office 365
All resumes must be submitted in English
Must complete all stages of the hiring process, including background check
Must follow HIPAA and compliance requirements

Benefits

Comp & perks

Paid weekly in arrears
Fully remote; work from home in Mexico
Required training and coaching provided
Cultural fit assessment may be included in the selection process