MACD Representative – VoIP Provisioning, Technical Support

Resolv Global

. Review site surveys and scope-of-work documentation to determine customer voice service requirements .

Posted 9/25/2026full-timeRemote • PhilippinesJunior💰 $4 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in voice service provisioning, including the use of BroadWorks-based tools and effective communication with technical and non-technical stakeholders. Strong analytical, organizational, and problem-solving skills are essential for managing multiple requests and ensuring accurate implementation.

Highest-signal resume keywords

Voice Service ProvisioningBroadWorks ExperienceTechnical Support ExperienceAnalytical SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Voice ConceptsData ConceptsNetworking ConceptsMicrosoft WordMicrosoft ExcelKeyboard SkillsMouse SkillsTelecommunications ProvisioningTicketing SystemsTelephone Number Porting

Soft Skills

Problem-Solving SkillsOrganizational SkillsTime-Management SkillsAttention to DetailIndependence

Tools & Technologies

BroadWorksMicrosoft TeamsOffice 365Windows 11Dual MonitorsWebcamUSB HeadsetFibre InternetWired Ethernet ConnectionBackup Power Solution

Industry Keywords

TelecommunicationsVoIPService ManagementProvisioningGap Analysis

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Review site surveys and scope-of-work documentation to determine customer voice service requirements
Participate in voice gap analysis reviews and identify provisioning requirements
Use reports, dashboards, and internal systems to complete voice provisioning tasks accurately and on time
Use proprietary, BroadWorks-based tools to design and build customer voice services
Communicate with customers, vendors, account managers, and internal teams to understand technical requirements and business needs
Manage telephone number porting activities with internal and external teams
Monitor order and implementation status and escalate issues when necessary
Maintain accurate updates throughout the provisioning process
Ensure customer requests are properly implemented and documented
Take ownership of requests from initial setup through successful installation
Manage multiple requests while maintaining speed, accuracy, and attention to detail
Communicate technical information clearly to technical and non-technical audiences

Requirements

What you’ll need

High school diploma or equivalent
At least 6 months of technical support or help desk experience
Strong computer skills and confidence working with multiple software applications
Comfortable using Microsoft Word and Excel
Strong keyboard and mouse skills
Basic understanding of voice, data, and networking concepts
Strong analytical and problem-solving skills
Excellent written and verbal communication skills
Strong organizational and time-management abilities
Ability to prioritize multiple tasks and meet deadlines
Ability to work independently and take ownership of assigned work
Comfortable working in a structured and accountable environment
Willingness to work an overnight schedule aligned with U.S. business hours
Windows 11 PC; Mac not supported
16 GB RAM
Dual monitors
Webcam and USB headset
i5 processor or higher
Fibre internet with a wired Ethernet connection
Backup power solution
Microsoft Teams / Office 365
Previous VoIP experience preferred
Telecommunications provisioning experience preferred
Experience with BroadWorks or similar telecommunications platforms preferred
Experience with ticketing or service management systems preferred
Experience with telephone number porting or voice service activation preferred

Benefits

Comp & perks

Paid weekly in arrears
Fully remote position
Independent contract position