MACD Representative – VoIP Provisioning, Technical Support

Resolv Global

. Review site surveys and scope-of-work documentation to determine customer voice service requirements .

Posted 9/25/2026contractRemote • PhilippinesJunior💰 $4 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical and problem-solving skills while managing voice provisioning tasks and customer requests. Proficient in using Microsoft Office applications and maintaining effective communication with technical and non-technical stakeholders.

Highest-signal resume keywords

Voice ProvisioningTechnical Support ExperienceMicrosoft Office ProficiencyAnalytical SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Voice Service RequirementsGap AnalysisOrder ManagementNetworking ConceptsKeyboard SkillsMouse SkillsTime ManagementTask Prioritization

Soft Skills

Problem-SolvingOrganizational SkillsAttention to DetailIndependence

Tools & Technologies

BroadWorksMicrosoft TeamsOffice 365Windows 11Dual MonitorsWebcamUSB HeadsetFibre Internet

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Voice ServicesCustomer CommunicationProvisioning ProcessTechnical Requirements

About the role

Key responsibilities & impact

Review site surveys and scope-of-work documentation to determine customer voice service requirements
Participate in voice gap analysis reviews and identify provisioning requirements
Use reports, dashboards, and internal systems to complete voice provisioning tasks accurately and on time
Use proprietary, BroadWorks-based tools to design and build customer voice services
Communicate with customers, vendors, account managers, and internal teams to understand technical requirements and business needs
Manage telephone number porting activities with internal and external teams
Monitor order and implementation status and escalate issues when necessary
Maintain accurate updates throughout the provisioning process
Ensure customer requests are properly implemented and documented
Take ownership of requests from initial setup through successful installation
Manage multiple requests while maintaining speed, accuracy, and attention to detail
Communicate technical information clearly to both technical and non-technical audiences

Requirements

What you’ll need

High school diploma or equivalent
At least 6 months of technical support or help desk experience
Strong computer skills and confidence working with multiple software applications
Comfortable using Microsoft Word and Excel
Strong keyboard and mouse skills
Basic understanding of voice, data, and networking concepts
Strong analytical and problem-solving skills
Excellent written and verbal communication skills
Strong organizational and time-management abilities
Ability to prioritize multiple tasks and meet deadlines
Ability to work independently and take ownership of assigned work
Comfortable working in a structured and accountable environment
Willingness to work an overnight schedule aligned with U.S. business hours
Windows 11 PC (Mac not supported)
16 GB RAM
Dual monitors
Webcam and USB headset
i5 processor or higher
Fibre internet with a wired connection (Ethernet cable)
Backup power solution
Microsoft Teams / Office 365

Benefits

Comp & perks

Paid weekly in arrears
Fully remote position
Independent contract position