MACD Representative – VoIP Provisioning, Technical Support

Resolv Global

. Review site surveys and scope-of-work documentation to determine customer voice service requirements .

Posted 9/25/2026contractRemote • PhilippinesJunior💰 $4 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in voice service provisioning, including managing telephone number porting and utilizing BroadWorks-based tools. Strong analytical, organizational, and communication skills are essential for effectively collaborating with customers and internal teams.

Highest-signal resume keywords

Voice Service ProvisioningBroadWorks ExperienceTechnical Support ExperienceAnalytical Problem-Solving SkillsMicrosoft Office 365 Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Voice ConceptsData Networking ConceptsTelecommunications ProvisioningTicketing SystemsTelephone Number PortingService ActivationWindows 11Keyboard SkillsMouse SkillsAnalytical Skills

Soft Skills

Excellent Communication SkillsOrganizational AbilitiesTime-Management SkillsAttention to DetailIndependence

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft TeamsOffice 365Dual MonitorsWebcamUSB HeadsetFibre InternetWired Ethernet ConnectionBackup Power Solution

Industry Keywords

VoIP ExperienceTelecommunicationsProvisioning RequirementsGap AnalysisCustomer Voice Service

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Review site surveys and scope-of-work documentation to determine customer voice service requirements
Participate in voice gap analysis reviews and identify provisioning requirements
Use reports, dashboards, internal systems, and proprietary BroadWorks-based tools to design, build, and complete customer voice provisioning tasks
Communicate with customers, vendors, account managers, and internal teams regarding technical requirements and business needs
Manage telephone number porting activities with internal and external teams
Monitor order and implementation status and escalate issues when necessary
Maintain accurate updates throughout the provisioning process
Ensure customer requests are properly implemented and documented
Take ownership of requests from initial setup through successful installation
Manage multiple requests while maintaining speed, accuracy, and attention to detail
Communicate technical information clearly to technical and non-technical audiences

Requirements

What you’ll need

High school diploma or equivalent
At least 6 months of technical support or help desk experience
Strong computer skills and confidence working with multiple software applications
Comfortable using Microsoft Word and Excel
Strong keyboard and mouse skills
Basic understanding of voice, data, and networking concepts
Strong analytical and problem-solving skills
Excellent written and verbal communication skills
Strong organizational and time-management abilities
Ability to prioritize multiple tasks and meet deadlines
Ability to work independently and take ownership of assigned work
Comfortable working in a structured and accountable environment
Willingness to work an overnight schedule aligned with U.S. business hours
Windows 11 PC; Mac not supported
16 GB RAM
Dual monitors
Webcam and USB headset
i5 processor or higher
Fibre internet with a wired Ethernet connection
Backup power solution
Microsoft Teams / Office 365
Previous VoIP experience preferred
Telecommunications provisioning experience preferred
Experience with BroadWorks or similar telecommunications platforms preferred
Experience with ticketing or service management systems preferred
Experience with telephone number porting or voice service activation preferred

Benefits

Comp & perks

Paid weekly in arrears
Fully remote position
Independent contract position