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Outbound Patient Scheduling Representative
Resolv Global. Proactively contact patients to schedule preventative and follow-up healthcare appointments .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in outbound calling, appointment setting, and customer service while effectively communicating with empathy and professionalism. Capable of meeting productivity and quality goals in a fast-paced healthcare environment while adhering to HIPAA requirements.
Highest-signal resume keywords
Fluent In English And SpanishOutbound Calling ExperienceAppointment Setting ExperienceHIPAA ComplianceMicrosoft Teams / Office 365
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Outbound CallingAppointment SettingSales ExperienceCustomer Service ExperienceMultitaskingDocumentationKPI AchievementHealthcare Scheduling Experience
Soft Skills
EmpathyProfessionalismOrganizedReliableSelf-Motivated
Tools & Technologies
SalesforceFive9CRM SoftwareWindows 11Dual MonitorsWebcamHeadsetFibre Internet
Industry Keywords
HIPAA RequirementsPatient InteractionCall Center ExperienceHealthcare AppointmentsConfidential Patient Information
About the role
Key responsibilities & impact- Proactively contact patients to schedule preventative and follow-up healthcare appointments
- Make 125+ outbound calls per day
- Educate patients on the importance of routine healthcare
- Build trust and rapport with patients
- Handle objections professionally while maintaining empathy
- Accurately document every interaction
- Meet productivity, quality, and appointment conversion goals
- Protect confidential patient information and follow HIPAA requirements
- Work schedules within Monday–Thursday 8:00 AM–7:00 PM EST and Friday 8:00 AM–5:00 PM EST operating hours
- Complete all hiring-process stages, including the application form, prescreen questionnaire, video interview, live interview, and final interview
Requirements
What you’ll need- Fluent in English and Spanish (spoken and written)
- Outbound calling, appointment setting, sales, or customer service experience
- Confidence speaking with people throughout the day
- Enjoys working toward measurable goals and KPIs
- Ability to multitask between multiple systems
- Organized, reliable, and self-motivated
- Communicates with empathy and professionalism
- Windows 11 PC (Mac not supported)
- 16 GB RAM
- Dual monitors
- Webcam and headset
- i5 processor or higher
- Fibre internet with a wired connection (Ethernet cable)
- Backup power solution
- Microsoft Teams / Office 365
- Ability to protect confidential patient information and follow HIPAA requirements
- All resumes must be submitted in English
- Preferred: appointment setting experience
- Preferred: outbound sales experience
- Preferred: healthcare scheduling experience
- Preferred: call center experience
- Preferred: Salesforce, Five9, or similar CRM/contact center software experience
Benefits
Comp & perks- Paid weekly in arrears
- Full-time, 40 hours per week
- Paid training
- Permanent independent contractor opportunity
- Work from home anywhere in Mexico
- Be part of a growing healthcare support program with future expansion opportunities
- Weekly USD payments
- Long-term growth potential