Outbound Patient Scheduling Representative

Resolv Global

. Proactively contact patients to schedule preventative and follow-up healthcare appointments .

Posted 9/16/2026full-timeRemote • MexicoMid-LevelSenior💰 $6 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in outbound calling and appointment setting while effectively educating patients on healthcare importance. Maintains confidentiality and adheres to HIPAA requirements while achieving productivity and quality goals.

Highest-signal resume keywords

Fluent In English And SpanishOutbound Calling ExperienceAppointment SettingHIPAA ComplianceMicrosoft Teams / Office 365

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Appointment SettingOutbound CallingSales ExperienceCustomer Service ExperienceMultitaskingGoal AchievementDocumentation Accuracy

Soft Skills

EmpathyProfessionalismOrganizational SkillsReliabilitySelf-Motivation

Tools & Technologies

Windows 11 PC16 GB RAMDual MonitorsWebcamHeadsetI5 Processor Or HigherFibre InternetWired Ethernet ConnectionBackup Power Solution

Industry Keywords

HIPAA RequirementsPatient ConfidentialityHealthcare AppointmentsProductivity GoalsKPI Achievement

About the role

Key responsibilities & impact

Proactively contact patients to schedule preventative and follow-up healthcare appointments
Make 125+ outbound calls per day
Educate patients on the importance of routine healthcare
Build trust and rapport with patients
Handle objections professionally while maintaining empathy
Accurately document every interaction
Meet productivity, quality, and appointment conversion goals
Protect confidential patient information and follow HIPAA requirements
Complete all stages of the hiring process if selected: application form, prescreen questionnaire, video interview, live interview, and final interview

Requirements

What you’ll need

Fluent in English and Spanish, spoken and written
Outbound calling, appointment setting, sales, or customer service experience
Confidence speaking with people throughout the day
Ability to work toward measurable goals and KPIs
Ability to multitask between multiple systems
Organized, reliable, and self-motivated
Empathy and professionalism in communication
Windows 11 PC; Mac not supported
16 GB RAM
Dual monitors
Webcam and headset
i5 processor or higher
Fibre internet with a wired Ethernet connection
Backup power solution
Microsoft Teams / Office 365
Ability to protect confidential patient information and follow HIPAA requirements
All resumes must be submitted in English
Availability for schedules within Monday–Thursday 8:00 AM–7:00 PM EST and Friday 8:00 AM–5:00 PM EST

Benefits

Comp & perks

Paid weekly in arrears
Full-time, 40 hours per week
Paid training
Permanent independent contractor opportunity
Work from home anywhere in Mexico
Long-term growth potential
Future expansion opportunities