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Outbound Patient Scheduling Representative
Resolv Global. Proactively contact patients to schedule preventative and follow-up healthcare appointments .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in outbound calling and appointment setting while effectively communicating with patients in both English and Spanish. Capable of meeting productivity goals and maintaining confidentiality in compliance with HIPAA regulations.
Highest-signal resume keywords
Fluent In English And SpanishOutbound Calling ExperienceAppointment SettingCustomer Service ExperienceHIPAA Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Outbound CallingAppointment SettingSales ExperienceCustomer ServiceMultitaskingDocumentationMeeting KPIsHealthcare SchedulingCall Center ExperienceSalesforce
Soft Skills
EmpathyProfessionalismOrganizedReliableSelf-Motivated
Tools & Technologies
Microsoft TeamsOffice 365Windows 11Five9CRM Software
Industry Keywords
Patient InteractionConfidentialityProductivity GoalsFollow-Up AppointmentsPreventative Healthcare
About the role
Key responsibilities & impact- Proactively contact patients to schedule preventative and follow-up healthcare appointments
- Make 125+ outbound calls per day
- Educate patients on the importance of routine healthcare
- Build trust and rapport with patients
- Handle objections professionally while maintaining empathy
- Accurately document every interaction
- Meet productivity, quality, and appointment conversion goals
- Protect confidential patient information and follow HIPAA requirements
- Work schedules within Monday–Thursday, 8:00 AM–7:00 PM EST, and Friday, 8:00 AM–5:00 PM EST operating hours
Requirements
What you’ll need- Fluent in English and Spanish (spoken and written)
- Outbound calling, appointment setting, sales, or customer service experience
- Confident speaking with people throughout the day
- Comfortable working toward measurable goals and KPIs
- Ability to multitask between multiple systems
- Organized, reliable, and self-motivated
- Communicates with empathy and professionalism
- Windows 11 PC (Mac not supported)
- 16 GB RAM
- Dual monitors
- Webcam and headset
- i5 processor or higher
- Fibre internet with a wired Ethernet connection
- Backup power solution
- Microsoft Teams / Office 365
- Must submit resume in English
- Must complete all stages of the hiring process
- Preferred experience: appointment setting, outbound sales, healthcare scheduling, call center experience, Salesforce, Five9, or similar CRM/contact center software
Benefits
Comp & perks- Paid weekly in arrears
- Paid training
- Permanent independent contractor opportunity
- Work from home anywhere in Mexico
- Full-time, 40 hours per week
- Growing healthcare support program with future expansion opportunities