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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills in both English and Spanish, with a focus on outbound calling, appointment setting, and patient education. Proficient in managing multiple systems while adhering to HIPAA requirements and achieving measurable goals.
Highest-signal resume keywords
Fluent In English And SpanishOutbound Calling ExperienceAppointment SettingHIPAA ComplianceMicrosoft Teams / Office 365
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Outbound CallingAppointment SettingSales ExperienceCustomer Service ExperienceMultitaskingDocumenting InteractionsMeeting KPIsHealthcare SchedulingCall Center ExperienceSalesforce
Soft Skills
Empathetic CommunicationProfessionalismOrganizational SkillsReliabilitySelf-Motivation
Tools & Technologies
Windows 11 PCDual MonitorsWebcamHeadsetFibre InternetWired Ethernet ConnectionBackup Power SolutionFive9CRM Software
Industry Keywords
Patient EducationConfidential Patient InformationHealthcare AppointmentsProductivity GoalsQuality GoalsAppointment Conversion Goals
About the role
Key responsibilities & impact- Make 125+ outbound calls per day
- Schedule preventative and follow-up healthcare appointments
- Educate patients on the importance of routine healthcare
- Build trust and rapport with patients
- Handle objections professionally while maintaining empathy
- Accurately document every interaction
- Meet productivity, quality, and appointment conversion goals
- Protect confidential patient information and follow HIPAA requirements
- Work schedules within Monday–Thursday 8:00 AM–7:00 PM EST and Friday 8:00 AM–5:00 PM EST operating hours
Requirements
What you’ll need- Fluent in English and Spanish (spoken and written)
- Outbound calling, appointment setting, sales, or customer service experience
- Confidence speaking with people throughout the day
- Ability to work toward measurable goals and KPIs
- Ability to multitask between multiple systems
- Organized, reliable, and self-motivated
- Empathetic and professional communication
- Windows 11 PC (Mac not supported)
- 16 GB RAM
- Dual monitors
- Webcam and headset
- i5 processor or higher
- Fibre internet with a wired Ethernet connection
- Backup power solution
- Microsoft Teams / Office 365
- Ability to protect confidential patient information and follow HIPAA requirements
- Resume submitted in English
- Preferred: appointment setting, outbound sales, healthcare scheduling, call center experience, Salesforce, Five9, or similar CRM/contact center software
Benefits
Comp & perks- Paid weekly in arrears
- Paid training
- Permanent independent contractor opportunity
- Work from home anywhere in Mexico
- Full-time, 40 hours per week
- Long-term growth potential
- Future expansion opportunities