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Outbound Patient Scheduling Representative
Resolv Global. Proactively contact patients to schedule preventative and follow-up healthcare appointments .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in outbound calling and appointment setting while effectively educating patients on healthcare importance. Capable of multitasking and meeting productivity goals while maintaining confidentiality and compliance with HIPAA requirements.
Highest-signal resume keywords
Fluent In English And SpanishOutbound Calling ExperienceAppointment SettingHIPAA ComplianceMicrosoft Teams / Office 365
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Outbound CallingAppointment SettingSales ExperienceCustomer Service ExperienceMultitaskingMeeting KPIsDocumentationHealthcare SchedulingCall Center ExperienceSalesforce
Soft Skills
EmpathyProfessionalismOrganizedReliableSelf-Motivated
Tools & Technologies
Windows 11 PCDual MonitorsWebcamHeadsetFibre InternetWired Ethernet ConnectionBackup Power SolutionFive9
Industry Keywords
Patient InteractionConfidentialityHealthcare AppointmentsProductivity GoalsQuality Goals
About the role
Key responsibilities & impact- Proactively contact patients to schedule preventative and follow-up healthcare appointments
- Make 125+ outbound calls per day
- Educate patients on the importance of routine healthcare
- Build trust and rapport with patients
- Handle objections professionally while maintaining empathy
- Accurately document every interaction
- Meet productivity, quality, and appointment conversion goals
- Protect confidential patient information and follow HIPAA requirements
- Work schedules within Monday–Thursday 8:00 AM–7:00 PM EST and Friday 8:00 AM–5:00 PM EST operating hours
Requirements
What you’ll need- Fluent in English and Spanish (spoken and written)
- Outbound calling, appointment setting, sales, or customer service experience
- Confidence speaking with people throughout the day
- Comfortable working toward measurable goals and KPIs
- Ability to multitask between multiple systems
- Organized, reliable, and self-motivated
- Communicates with empathy and professionalism
- Windows 11 PC; Mac not supported
- 16 GB RAM
- Dual monitors
- Webcam and headset
- i5 processor or higher
- Fibre internet with a wired Ethernet connection
- Backup power solution
- Microsoft Teams / Office 365
- Ability to protect confidential patient information and follow HIPAA requirements
- All resumes must be submitted in English
- Applications must complete every stage of the hiring process
- Preferred: appointment setting, outbound sales, healthcare scheduling, call center experience, and Salesforce, Five9, or similar CRM/contact center software
Benefits
Comp & perks- Paid weekly in arrears
- Full-time, 40 hours per week
- Paid training
- Permanent independent contractor opportunity
- Work from home anywhere in Mexico
- Growing healthcare support program with future expansion opportunities
- Weekly USD payments
- Long-term growth potential