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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills in both English and Spanish, with a focus on outbound calling, appointment setting, and customer service in a healthcare context. Proficient in utilizing technology and tools to meet productivity and quality goals while maintaining patient confidentiality and compliance with HIPAA regulations.
Highest-signal resume keywords
Fluent In English And SpanishOutbound Calling ExperienceAppointment SettingCustomer Service ExperienceHIPAA Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Outbound CallingAppointment SettingSales ExperienceCustomer ServiceMultitaskingDocumentationGoal AchievementKPI Tracking
Soft Skills
EmpathyProfessionalismOrganizational SkillsReliabilitySelf-Motivation
Tools & Technologies
Microsoft TeamsOffice 365SalesforceFive9Windows 11Dual MonitorsWebcamHeadsetFibre InternetBackup Power Solution
Industry Keywords
Healthcare SchedulingCall Center ExperiencePatient InteractionConfidentialityProductivity Goals
About the role
Key responsibilities & impact- Make 125+ outbound calls per day
- Schedule preventative and follow-up healthcare appointments
- Educate patients on the importance of routine healthcare
- Build trust and rapport with patients
- Handle objections professionally while maintaining empathy
- Accurately document every interaction
- Meet productivity, quality, and appointment conversion goals
- Protect confidential patient information and follow HIPAA requirements
- Work schedules within Monday–Thursday 8:00 AM–7:00 PM EST and Friday 8:00 AM–5:00 PM EST operating hours
- Complete all hiring process stages: application form, prescreen questionnaire, video interview, live interview, and final interview
Requirements
What you’ll need- Fluent in English and Spanish (spoken and written)
- Outbound calling, appointment setting, sales, or customer service experience
- Confident speaking with people throughout the day
- Enjoys working toward measurable goals and KPIs
- Ability to multitask between multiple systems
- Organized, reliable, and self-motivated
- Communicates with empathy and professionalism
- Windows 11 PC (Mac not supported)
- 16 GB RAM
- Dual monitors
- Webcam and headset
- i5 processor or higher
- Fibre internet with a wired connection (Ethernet cable)
- Backup power solution
- Microsoft Teams / Office 365
- All resumes must be submitted in English
- Preferred: appointment setting, outbound sales, healthcare scheduling, call center experience, Salesforce, Five9, or similar CRM/contact center software
Benefits
Comp & perks- Paid weekly in arrears
- Paid training
- Permanent independent contractor opportunity
- Work from home anywhere in Mexico
- Full-time, 40 hours per week
- Long-term growth potential
- Future expansion opportunities