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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills in both English and Spanish, with a focus on outbound calling, appointment setting, and customer service. Proficient in managing multiple systems while adhering to HIPAA requirements and maintaining patient confidentiality.
Highest-signal resume keywords
Fluent In English And SpanishOutbound Calling ExperienceAppointment SettingHIPAA ComplianceMicrosoft Teams / Office 365
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Outbound CallingAppointment SettingSales ExperienceCustomer Service ExperienceMultitaskingDocumentationMeeting KPIsOrganizational SkillsWindows 11 PCBackup Power Solution
Soft Skills
EmpathyProfessionalismSelf-MotivationReliabilityConfidence
Tools & Technologies
Microsoft TeamsOffice 365WebcamHeadsetDual MonitorsFibre InternetWired ConnectionEthernet Cable
Industry Keywords
Patient ConfidentialityHealthcare AppointmentsProductivity GoalsQuality GoalsAppointment Conversion Goals
About the role
Key responsibilities & impact- Make 125+ outbound calls per day
- Schedule preventative and follow-up healthcare appointments
- Educate patients on the importance of routine healthcare
- Build trust and rapport with patients
- Handle objections professionally while maintaining empathy
- Accurately document every interaction
- Meet productivity, quality, and appointment conversion goals
- Protect confidential patient information and follow HIPAA requirements
- Complete all stages of the hiring process: Application Form, Prescreen Questionnaire, Video Interview, Live interview, and Final Interview
Requirements
What you’ll need- Fluent in English and Spanish (spoken and written)
- Outbound calling, appointment setting, sales, or customer service experience
- Confidence speaking with people throughout the day
- Enjoys working toward measurable goals and KPIs
- Ability to multitask between multiple systems
- Organized, reliable, and self-motivated
- Communicates with empathy and professionalism
- Windows 11 PC (Mac not supported)
- 16 GB RAM
- Dual monitors
- Webcam and headset
- i5 processor or higher
- Fibre internet with a wired connection (Ethernet cable)
- Backup power solution
- Microsoft Teams / Office 365
- Ability to work schedules within Monday–Thursday, 8:00 AM–7:00 PM EST, and Friday, 8:00 AM–5:00 PM EST
- All resumes must be submitted in English
- Protect confidential patient information and follow HIPAA requirements
Benefits
Comp & perks- Paid weekly in arrears
- Paid training
- Permanent independent contractor opportunity
- Work from home anywhere in Mexico
- Full-time, 40 hours per week
- Be part of a growing healthcare support program with future expansion opportunities
- Weekly USD payments
- Long-term growth potential