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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in outbound calling, appointment setting, and customer service within a healthcare context, while effectively managing multiple systems and meeting productivity goals. Bilingual in English and Spanish, with a strong emphasis on empathetic communication and adherence to HIPAA regulations.
Highest-signal resume keywords
Outbound Calling ExperienceAppointment SettingBilingual (English and Spanish)Salesforce or CRM ExperienceHIPAA Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Outbound CallingAppointment SettingSales ExperienceCustomer Service ExperienceHealthcare SchedulingKPI AchievementMultitaskingDocumentation AccuracyWindows 11 ProficiencyFibre Internet Setup
Soft Skills
Empathetic CommunicationProfessionalismOrganizational SkillsReliabilitySelf-Motivation
Tools & Technologies
Microsoft TeamsOffice 365SalesforceFive9WebcamHeadsetDual MonitorsBackup Power Solution
Industry Keywords
HIPAA RequirementsCall Center ExperienceHealthcare IndustryPatient EducationTrust Building
About the role
Key responsibilities & impact- Make 125+ outbound calls per day
- Schedule preventative and follow-up healthcare appointments
- Educate patients on the importance of routine healthcare
- Build trust and rapport with patients
- Handle objections professionally while maintaining empathy
- Accurately document every interaction
- Meet productivity, quality, and appointment conversion goals
- Protect confidential patient information and follow HIPAA requirements
- Work schedules within Monday–Thursday 8:00 AM–7:00 PM EST and Friday 8:00 AM–5:00 PM EST operating hours
Requirements
What you’ll need- Fluent in English and Spanish (spoken and written)
- Outbound calling, appointment setting, sales, or customer service experience
- Confidence speaking with people throughout the day
- Ability to work toward measurable goals and KPIs
- Ability to multitask between multiple systems
- Organized, reliable, and self-motivated
- Empathetic and professional communication
- Windows 11 PC (Mac not supported)
- 16 GB RAM
- Dual monitors
- Webcam and headset
- i5 processor or higher
- Fibre internet with a wired Ethernet connection
- Backup power solution
- Microsoft Teams / Office 365
- All resumes must be submitted in English
- Salesforce, Five9, or similar CRM/contact center software experience preferred
- Appointment setting, outbound sales, healthcare scheduling, and call center experience preferred
Benefits
Comp & perks- Paid weekly in arrears
- Paid training
- Permanent independent contractor opportunity
- Work from home anywhere in Mexico
- Full-time, 40 hours per week
- Long-term growth potential
- Future expansion opportunities