Outbound Wellness Care Representative

Resolv Global

. Make outbound calls to existing veterinary clinic clients whose pets are overdue for wellness visits and preventive care .

Posted 11/11/2026contractRemote • MexicoMid-LevelSenior💰 $6 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong spoken and written English communication skills, with a focus on customer service and appointment scheduling. Proficient in handling outbound calls, building rapport, and accurately documenting client interactions while adhering to quality standards.

Highest-signal resume keywords

Customer Service ExperienceOutbound Calling SkillsAppointment SchedulingAttention to DetailPersuasion and Objection Handling

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryAppointment SettingTelemarketingCall DocumentationScript Adherence

Soft Skills

EmpathyActive ListeningProfessional Telephone PresencePatienceReliability

Tools & Technologies

CRM PlatformsScheduling SoftwareWindows 11High-Speed InternetWired USB Headset

Industry Keywords

Veterinary Clinic ExperienceHealthcare SchedulingCustomer RetentionOutbound CallsAnimal Care

About the role

Key responsibilities & impact

Make outbound calls to existing veterinary clinic clients whose pets are overdue for wellness visits and preventive care
Explain the purpose of calls in a friendly and helpful manner
Encourage pet owners to schedule wellness appointments and routine veterinary visits
Assist clients with appointment scheduling, clinic locations, availability, and appointment details
Respond to routine questions using approved scripts and clinic guidelines
Handle objections, hesitations, and questions professionally
Document calls, client responses, appointment bookings, and follow-up requirements in designated systems
Respect client communication preferences and honor do-not-contact requests
Escalate medical questions or concerns to appropriate veterinary staff
Meet expectations for call quality, outreach activity, accurate documentation, and appointment scheduling
Support veterinary clinics across the United States

Requirements

What you’ll need

Previous experience in customer service, call centers, outbound calling, telemarketing, appointment setting, or customer retention
Strong spoken English communication skills and a professional telephone presence
Comfortable making frequent outbound calls and speaking confidently with customers
Ability to build rapport, actively listen, and communicate with patience and empathy
Strong persuasion and objection-handling skills without being overly aggressive or pushy
Excellent attention to detail and accurate data-entry skills
Comfortable working with computers, CRM platforms, phone systems, and scheduling software
Reliable, accountable, punctual, and able to work independently
Ability to follow scripts, procedures, and quality standards while adapting naturally to conversations
A quiet, professional, dedicated work-from-home environment
Windows 11 computer; Macs are not accepted
Minimum 16 GB RAM
i5 processor or higher
Webcam and wired USB headset
Additional monitors
Reliable wired high-speed internet connection using an Ethernet cable
Backup power solution
Availability to work a shift within the 7:00 AM–7:00 PM Pacific Time operating window, Monday through Friday
Strong written and verbal English communication skills
English resume submission
Successful completion of applicable background check if required
Veterinary clinic or animal care experience is preferred but not mandatory
Healthcare or medical appointment scheduling experience is preferred
Customer retention and appointment-setting campaign experience is preferred
Experience handling outbound calls to existing customers or clients is preferred

Benefits

Comp & perks

Paid weekly in arrears
Paid training