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Outbound Wellness Care Representative
Resolv Global. Make outbound calls to existing veterinary clinic clients whose pets are overdue for wellness visits and preventive care .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong spoken and written English communication skills, with a focus on customer service and appointment scheduling in a veterinary context. Proficient in handling outbound calls, building rapport, and maintaining accurate documentation while adhering to quality standards.
Highest-signal resume keywords
Customer Service ExperienceOutbound Calling SkillsAppointment SchedulingAttention to DetailPersuasion and Objection Handling
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryAppointment SettingCall DocumentationScript FollowingVeterinary Clinic ExperienceHealthcare Scheduling Experience
Soft Skills
Active ListeningEmpathyProfessional Telephone PresenceReliabilityIndependence
Tools & Technologies
CRM PlatformsScheduling SoftwareWindows 11High-Speed Internet ConnectionWired USB Headset
Industry Keywords
Veterinary CareCustomer RetentionTelemarketingCall Center ExperienceMedical Appointment Scheduling
About the role
Key responsibilities & impact- Make outbound calls to existing veterinary clinic clients whose pets are overdue for wellness visits and preventive care
- Communicate professionally and explain each call in a friendly, helpful manner
- Encourage pet owners to schedule wellness appointments and routine veterinary visits
- Assist with appointment scheduling, confirming clinic locations, availability, and appointment details
- Respond to routine questions using approved scripts and clinic guidelines
- Handle objections, hesitations, and questions while maintaining a positive customer experience
- Document calls, client responses, appointment bookings, and follow-up requirements accurately in designated systems
- Respect client communication preferences and honor do-not-contact requests
- Escalate medical questions or concerns to appropriate veterinary staff
- Meet expectations for call quality, outreach activity, documentation accuracy, and appointment scheduling
- Support veterinary clinics across the United States
Requirements
What you’ll need- Previous experience in customer service, call centers, outbound calling, telemarketing, appointment setting, or customer retention
- Strong spoken English communication skills and a professional telephone presence
- Comfort making frequent outbound calls and speaking confidently with customers
- Ability to build rapport, actively listen, and communicate with patience and empathy
- Strong persuasion and objection-handling skills without being overly aggressive or pushy
- Excellent attention to detail and accurate data-entry skills
- Comfortable working with computers, CRM platforms, phone systems, and scheduling software
- Reliable, accountable, punctual, and able to work independently
- Ability to follow scripts, procedures, and quality standards while adapting naturally to conversations
- A quiet, professional, dedicated work-from-home environment
- Availability to work a shift within the 7:00 AM–7:00 PM Pacific Time operating window, Monday through Friday, with schedule flexibility
- Windows 11 computer; Macs are not accepted
- Minimum 16 GB RAM
- i5 processor or higher
- Webcam and wired USB headset
- Additional monitors
- Reliable wired high-speed internet connection via Ethernet cable
- Backup power solution
- English resume and strong written and verbal English communication skills
- Successful completion of applicable background check, if required
- Veterinary clinic or animal care experience is preferred but not mandatory
- Healthcare or medical appointment scheduling experience is preferred but not mandatory
- Customer retention and appointment-setting campaign experience is preferred
- Experience handling outbound calls to existing customers or clients is preferred
Benefits
Comp & perks- Paid weekly in arrears
- Paid training