Outbound Wellness Care Representative

Resolv Global

. Make outbound calls to existing veterinary clinic clients whose pets are overdue for wellness visits and preventive care .

Posted 11/11/2026contractRemote • MexicoMid-LevelSenior💰 $6 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong spoken English communication skills and the ability to build rapport with clients while effectively managing outbound calls and appointment scheduling. Proficient in using CRM platforms and maintaining accurate documentation to support veterinary clinics.

Highest-signal resume keywords

Customer Service ExperienceOutbound CallingAppointment SchedulingAttention To DetailPersuasion Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryAppointment SettingCall DocumentationScript AdherenceVeterinary Knowledge

Soft Skills

EmpathyActive ListeningCommunicationPatienceObjection Handling

Tools & Technologies

CRM PlatformsPhone SystemsScheduling SoftwareWindows 11High-Speed Internet

Industry Keywords

Veterinary ClinicsHealthcare ExperienceCustomer RetentionTelemarketingCall Quality Standards

About the role

Key responsibilities & impact

Make outbound calls to existing veterinary clinic clients whose pets are overdue for wellness visits and preventive care
Explain the purpose of calls in a friendly, professional manner
Encourage pet owners to schedule wellness appointments and routine veterinary visits
Assist with appointment scheduling, clinic locations, availability, and appointment details
Respond to routine questions using approved scripts and clinic guidelines
Handle objections, hesitations, and questions while maintaining a positive customer experience
Document calls, client responses, appointment bookings, and follow-up requirements accurately in designated systems
Respect communication preferences and honor requests not to be contacted
Escalate medical questions or concerns to appropriate veterinary staff
Meet expectations for call quality, outreach activity, documentation accuracy, and appointment scheduling
Support veterinary clinics across the United States

Requirements

What you’ll need

Previous experience in customer service, call centers, outbound calling, telemarketing, appointment setting, or customer retention
Strong spoken English communication skills and a professional telephone presence
Comfortable making frequent outbound calls and speaking confidently with customers
Ability to build rapport, actively listen, and communicate with patience and empathy
Strong persuasion and objection-handling skills without being overly aggressive or pushy
Excellent attention to detail and accurate data-entry skills
Comfortable working with computers, CRM platforms, phone systems, and scheduling software
Reliable, accountable, punctual, and able to work independently
Ability to follow scripts, procedures, and quality standards while adapting naturally to conversations
A quiet, professional, dedicated work-from-home environment
Windows 11 computer; Macs are not accepted
Minimum 16 GB RAM
i5 processor or higher
Webcam and wired USB headset
Additional monitors
Reliable wired high-speed internet connection via Ethernet cable
Backup power solution
Availability for a shift within the 7:00 AM–7:00 PM Pacific Time operating window, Monday through Friday
All resumes must be submitted in English
Successful completion of an applicable background check may be required
Veterinary or healthcare experience is advantageous but not mandatory

Benefits

Comp & perks

Paid weekly in arrears
Paid training