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Outbound Wellness Care Representative
Resolv Global. Make outbound calls to existing veterinary clinic clients whose pets are overdue for wellness visits and preventive care .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong spoken and written English communication skills, with a focus on customer service and appointment scheduling in a veterinary or healthcare context. Proficient in handling outbound calls, building rapport, and maintaining accurate documentation while adhering to quality standards.
Highest-signal resume keywords
Customer Service ExperienceOutbound Calling SkillsAppointment SchedulingAttention to DetailPersuasion and Objection Handling
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryAppointment SettingTelemarketingCall Center ExperienceHealthcare Scheduling
Soft Skills
Active ListeningEmpathyCommunicationReliabilityIndependence
Tools & Technologies
CRM PlatformsScheduling SoftwarePhone SystemsWindows 11High-Speed Internet
Industry Keywords
Veterinary Clinic ExperienceCustomer RetentionMedical Appointment SchedulingOutbound CallsClient Communication
About the role
Key responsibilities & impact- Make outbound calls to existing veterinary clinic clients whose pets are overdue for wellness visits and preventive care
- Explain the purpose of calls in a friendly, helpful, and professional manner
- Encourage pet owners to schedule wellness appointments and routine veterinary visits
- Assist clients with appointment scheduling, clinic locations, availability, and appointment details
- Respond to routine questions using approved scripts and clinic guidelines
- Handle objections, hesitations, and questions while maintaining a positive customer experience
- Document calls, client responses, appointment bookings, and follow-up requirements accurately in designated systems
- Respect client communication preferences and honor do-not-contact requests
- Escalate medical questions or concerns to appropriate veterinary staff
- Meet expectations for call quality, outreach activity, documentation accuracy, and appointment scheduling
- Support veterinary clinics across the United States from a home-based role in Mexico
Requirements
What you’ll need- Previous experience in customer service, call centers, outbound calling, telemarketing, appointment setting, or customer retention
- Strong spoken English communication skills and a professional telephone presence
- Comfortable making frequent outbound calls and speaking confidently with customers
- Ability to build rapport, actively listen, and communicate with patience and empathy
- Strong persuasion and objection-handling skills without being overly aggressive or pushy
- Excellent attention to detail and accurate data-entry skills
- Comfortable working with computers, CRM platforms, phone systems, and scheduling software
- Reliable, accountable, punctual, and able to work independently
- Ability to follow scripts, procedures, and quality standards while adapting naturally to conversations
- A quiet, professional, dedicated work-from-home environment
- Windows 11 computer; Macs are not accepted
- Minimum 16 GB RAM
- i5 processor or higher
- Webcam and wired USB headset
- Additional monitors
- Reliable wired high-speed internet connection via Ethernet cable
- Backup power solution
- Strong written and verbal English communication skills
- English resume required
- Successful completion of applicable background check may be required
- Availability to work Monday through Friday within the broader 7:00 AM–7:00 PM Pacific Time operating window
- Schedule flexibility
- Veterinary clinic or animal care experience is preferred
- Healthcare or medical appointment scheduling experience is preferred
- Customer retention and appointment-setting campaign experience is preferred
- Experience handling outbound calls to existing customers or clients is preferred
Benefits
Comp & perks- Paid weekly in arrears
- Paid training