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Outbound Wellness Care Representative
Resolv Global. Make outbound calls to existing veterinary clinic clients whose pets are overdue for wellness visits and preventive care .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills, both spoken and written, while effectively managing outbound calls and appointment scheduling. Exhibits attention to detail and the ability to handle objections professionally, ensuring a positive client experience in a remote work environment.
Highest-signal resume keywords
Outbound Calling ExperienceCustomer Service SkillsAppointment SchedulingStrong English CommunicationAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryAppointment SettingTelemarketingCustomer RetentionScript Adherence
Soft Skills
EmpathyActive ListeningPersuasionProfessional Telephone PresenceIndependence
Tools & Technologies
CRM PlatformsScheduling SoftwareWindows 11High-Speed InternetWired USB Headset
Industry Keywords
Veterinary Clinic ExperienceHealthcare SchedulingClient CommunicationCall Quality StandardsRemote Work
About the role
Key responsibilities & impact- Make outbound calls to existing veterinary clinic clients whose pets are overdue for wellness visits and preventive care
- Explain the purpose of each call in a friendly, helpful manner
- Encourage pet owners to schedule wellness appointments and routine veterinary visits
- Assist with appointment scheduling, confirming clinic locations, availability, and appointment details
- Respond to routine questions using approved scripts and clinic guidelines
- Handle objections, hesitations, and questions professionally
- Document calls, client responses, appointment bookings, and follow-up requirements accurately in designated systems
- Respect client communication preferences and honor requests not to be contacted
- Escalate medical questions or concerns to appropriate veterinary staff
- Meet expectations for call quality, outreach activity, accurate documentation, and appointment scheduling
- Support veterinary clinics across the United States from a home-based role in Mexico
Requirements
What you’ll need- Previous experience in customer service, call centers, outbound calling, telemarketing, appointment setting, or customer retention
- Strong spoken and written English communication skills and a professional telephone presence
- Comfortable making frequent outbound calls and speaking confidently with customers
- Ability to build rapport, actively listen, and communicate with patience and empathy
- Strong persuasion and objection-handling skills without being overly aggressive or pushy
- Excellent attention to detail and accurate data-entry skills
- Comfortable working with computers, CRM platforms, phone systems, and scheduling software
- Reliable, accountable, punctual, and able to work independently
- Ability to follow scripts, procedures, and quality standards while adapting naturally to conversations
- A quiet, professional, dedicated work-from-home environment
- Windows 11 computer; Macs NOT accepted
- Minimum 16 GB RAM
- i5 processor or higher
- Webcam and wired USB headset
- Additional monitors
- Reliable wired high-speed internet connection using Ethernet cable
- Backup power solution
- Availability to work Monday through Friday within the broader 7:00 AM–7:00 PM Pacific Time operating window
- Ability to complete all hiring-process stages, including English resume review, questionnaire, interviews, and background check if required
- Veterinary clinic or animal care experience is preferred but not mandatory
- Healthcare or medical appointment scheduling experience is preferred but not mandatory
- Customer retention and appointment-setting campaign experience is preferred
- Experience handling outbound calls to existing customers or clients is preferred
Benefits
Comp & perks- Paid weekly in arrears
- Paid training