FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Outbound Wellness Care Representative
Resolv Global. Make outbound calls to existing veterinary clinic clients whose pets are overdue for wellness visits and preventive care .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong spoken and written English communication skills, with a focus on customer service and appointment scheduling. Proficient in handling objections and building rapport while maintaining attention to detail and accurate documentation.
Highest-signal resume keywords
Customer Service ExperienceOutbound Calling SkillsAppointment SchedulingObjection HandlingCRM Platform Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryAppointment SettingTelemarketingCall DocumentationScript Adherence
Soft Skills
EmpathyActive ListeningPersuasionProfessional Telephone PresenceReliability
Tools & Technologies
CRM PlatformsScheduling SoftwareWindows 11Phone SystemsHigh-Speed Internet
Industry Keywords
Veterinary ClinicWellness VisitsPreventive CareClient CommunicationCall Quality Standards
About the role
Key responsibilities & impact- Make outbound calls to existing veterinary clinic clients whose pets are overdue for wellness visits and preventive care
- Communicate professionally and explain each call in a friendly, helpful manner
- Encourage pet owners to schedule wellness appointments and routine veterinary visits
- Assist with appointment scheduling, confirming clinic locations, availability, and appointment details
- Respond to routine questions using approved scripts and clinic guidelines
- Handle objections, hesitations, and questions professionally
- Document calls, client responses, appointment bookings, and follow-up requirements in designated systems
- Respect client communication preferences and honor do-not-contact requests
- Escalate medical questions or concerns to appropriate veterinary staff
- Meet expectations for call quality, outreach activity, accurate documentation, and appointment scheduling
- Work Monday through Friday within a shift in the 7:00 AM–7:00 PM Pacific Time operating window, subject to account scheduling requirements
Requirements
What you’ll need- Previous experience in customer service, call centers, outbound calling, telemarketing, appointment setting, or customer retention
- Strong spoken English communication skills and a professional telephone presence
- Comfortable making frequent outbound calls and speaking confidently with customers
- Ability to build rapport, actively listen, and communicate with patience and empathy
- Strong persuasion and objection-handling skills without being overly aggressive or pushy
- Excellent attention to detail and accurate data-entry skills
- Comfortable working with computers, CRM platforms, phone systems, and scheduling software
- Reliable, accountable, punctual, and able to work independently
- Ability to follow scripts, procedures, and quality standards while adapting naturally to conversations
- A quiet, professional, dedicated work-from-home environment
- Windows 11 computer; Macs are not accepted
- Minimum 16 GB RAM
- i5 processor or higher
- Webcam and wired USB headset
- Additional monitors
- Reliable wired high-speed internet connection using an Ethernet cable
- Backup power solution
- Strong written and verbal English communication skills
- English resume submission required
- Successful completion of an applicable background check may be required for shortlisted candidates
Benefits
Comp & perks- Paid weekly in arrears
- Paid training