Outbound Wellness Care Representative

Resolv Global

. Make outbound calls to existing veterinary clinic clients whose pets are overdue for wellness visits and preventive care .

Posted 11/11/2026contractRemote • MexicoMid-LevelSenior💰 $6 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong spoken and written English communication skills, with a focus on customer service and appointment scheduling. Proficient in using CRM platforms and scheduling software while maintaining attention to detail and a positive customer experience.

Highest-signal resume keywords

Customer Service ExperienceOutbound CallingAppointment SchedulingStrong Communication SkillsAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryAppointment SettingTelemarketingCall DocumentationScript Adherence

Soft Skills

EmpathyActive ListeningPersuasionObjection HandlingProfessional Telephone Presence

Tools & Technologies

CRM PlatformsScheduling SoftwareWindows 11Phone SystemsHigh-Speed Internet Connection

Industry Keywords

Veterinary ExperienceHealthcare ExperienceCustomer RetentionCall Quality StandardsWork-From-Home Environment

About the role

Key responsibilities & impact

Make outbound calls to existing veterinary clinic clients whose pets are overdue for wellness visits and preventive care
Communicate professionally and explain the purpose of each call in a friendly, helpful manner
Encourage pet owners to schedule wellness appointments and routine veterinary visits
Assist clients with appointment scheduling, confirming clinic locations, availability, and relevant appointment details
Respond to routine questions using approved scripts and clinic guidelines
Handle objections, hesitations, and questions professionally while maintaining a positive customer experience
Accurately document calls, client responses, appointment bookings, and follow-up requirements in designated systems
Respect client communication preferences and honor requests not to be contacted
Escalate medical questions or concerns to appropriate veterinary staff
Meet established expectations for call quality, outreach activity, accurate documentation, and appointment scheduling
Complete all stages of the hiring process, including resume review, questionnaire, video interview, interviews, and background check

Requirements

What you’ll need

Previous experience in customer service, call centers, outbound calling, telemarketing, appointment setting, or customer retention
Strong spoken English communication skills and a professional telephone presence
Comfortable making frequent outbound calls and speaking confidently with customers
Ability to build rapport, actively listen, and communicate with patience and empathy
Strong persuasion and objection-handling skills without being overly aggressive or pushy
Excellent attention to detail and accurate data-entry skills
Comfortable working with computers, CRM platforms, phone systems, and scheduling software
Reliable, accountable, punctual, and able to work independently
Ability to follow scripts, procedures, and quality standards while adapting naturally to conversations
A quiet, professional, dedicated work-from-home environment
Windows 11 computer (Macs NOT accepted)
Minimum 16 GB RAM
i5 processor or higher
Webcam & wired USB headset
Additional monitors
Reliable wired high-speed internet connection (Ethernet cable)
Backup power solution
Strong written and verbal English communication skills
All resumes must be submitted in English
Successful completion of applicable background check may be required
Availability to work a shift within the 7:00 AM–7:00 PM Pacific Time operating window, Monday through Friday
Schedule flexibility
Veterinary or healthcare experience is advantageous but not mandatory

Benefits

Comp & perks

Paid weekly in arrears
Paid training