Outbound Wellness Care Representative

Resolv Global

. Make outbound calls to existing veterinary clinic clients whose pets are overdue for wellness visits and preventive care .

Posted 11/11/2026contractRemote • MexicoMid-LevelSenior💰 $6 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong spoken and written English communication skills, with a focus on customer service and appointment scheduling in a veterinary context. Proficient in handling objections and building rapport while maintaining attention to detail and accuracy in documentation.

Highest-signal resume keywords

Customer Service ExperienceOutbound Calling SkillsAppointment SchedulingStrong English Communication SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryAppointment SettingObjection HandlingTelemarketingCRM Platforms

Soft Skills

EmpathyActive ListeningPersuasionProfessional Telephone PresenceReliability

Tools & Technologies

Windows 11WebcamWired USB HeadsetScheduling SoftwareHigh-Speed Internet Connection

Industry Keywords

Veterinary Clinic ExperienceHealthcare Appointment SchedulingCustomer RetentionOutbound CallsCall Quality Standards

About the role

Key responsibilities & impact

Make outbound calls to existing veterinary clinic clients whose pets are overdue for wellness visits and preventive care
Explain the purpose of calls in a friendly and helpful manner
Encourage pet owners to schedule wellness appointments and routine veterinary visits
Assist with appointment scheduling, confirming clinic locations, availability, and appointment details
Respond to routine questions using approved scripts and clinic guidelines
Handle objections, hesitations, and questions professionally
Document calls, client responses, appointment bookings, and follow-up requirements accurately in designated systems
Respect communication preferences and honor do-not-contact requests
Escalate medical questions or concerns to appropriate veterinary staff
Meet expectations for call quality, outreach activity, documentation accuracy, and appointment scheduling
Support veterinary clinics across the United States from a home-based role in Mexico

Requirements

What you’ll need

Previous experience in customer service, call centers, outbound calling, telemarketing, appointment setting, or customer retention
Strong spoken English communication skills and a professional telephone presence
Comfortable making frequent outbound calls and speaking confidently with customers
Ability to build rapport, actively listen, and communicate with patience and empathy
Strong persuasion and objection-handling skills without being overly aggressive or pushy
Excellent attention to detail and accurate data-entry skills
Comfortable working with computers, CRM platforms, phone systems, and scheduling software
Reliable, accountable, punctual, and able to work independently
Ability to follow scripts, procedures, and quality standards while adapting naturally to conversations
A quiet, professional, dedicated work-from-home environment
Windows 11 computer; Macs are not accepted
Minimum 16 GB RAM
i5 processor or higher
Webcam and wired USB headset
Additional monitors
Reliable wired high-speed internet connection via Ethernet cable
Backup power solution
Ability to work a shift within the 7:00 AM–7:00 PM Pacific Time operating window, Monday through Friday
Strong written and verbal English communication skills
English resume required
Successful completion of applicable background check may be required
Veterinary clinic or animal care experience, healthcare or medical appointment scheduling, customer retention and appointment-setting campaign experience, or outbound calls to existing customers are preferred but not mandatory

Benefits

Comp & perks

Paid weekly in arrears
Paid training