FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Outbound Wellness Care Representative
Resolv Global. Make outbound calls to existing veterinary clinic clients whose pets are overdue for wellness visits and preventive care .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills and the ability to build rapport with clients while effectively managing appointment scheduling and follow-up processes. Proficient in using CRM platforms and adhering to quality standards in a remote work environment.
Highest-signal resume keywords
Customer Service ExperienceOutbound Calling SkillsAttention To DetailStrong Communication SkillsAppointment Scheduling
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryAppointment SettingObjection HandlingScript AdherenceVeterinary Knowledge
Soft Skills
EmpathyActive ListeningProfessional Telephone PresencePersuasionReliability
Tools & Technologies
CRM PlatformsScheduling SoftwareWindows 11Phone SystemsHigh-Speed Internet
Industry Keywords
Veterinary ClinicsHealthcare ExperienceClient CommunicationCall Quality StandardsRemote Work Environment
About the role
Key responsibilities & impact- Make outbound calls to existing veterinary clinic clients whose pets are overdue for wellness visits and preventive care
- Explain the purpose of calls in a friendly and professional manner
- Encourage pet owners to schedule wellness appointments and routine veterinary visits
- Assist with appointment scheduling, clinic locations, availability, and appointment details
- Respond to routine questions using approved scripts and clinic guidelines
- Handle objections, hesitations, and customer questions professionally
- Document calls, client responses, appointment bookings, and follow-up requirements accurately in designated systems
- Respect client communication preferences and honor do-not-contact requests
- Escalate medical questions or concerns to appropriate veterinary staff
- Meet expectations for call quality, outreach activity, documentation accuracy, and appointment scheduling
- Support veterinary clinics across the United States
Requirements
What you’ll need- Previous experience in customer service, call centers, outbound calling, telemarketing, appointment setting, or customer retention
- Strong spoken and written English communication skills
- Professional telephone presence
- Comfort making frequent outbound calls
- Ability to build rapport, actively listen, and communicate with patience and empathy
- Strong persuasion and objection-handling skills
- Excellent attention to detail and accurate data-entry skills
- Comfortable working with computers, CRM platforms, phone systems, and scheduling software
- Reliable, accountable, punctual, and able to work independently
- Ability to follow scripts, procedures, and quality standards while adapting naturally to conversations
- Quiet, professional, dedicated work-from-home environment
- Windows 11 computer; Macs not accepted
- Minimum 16 GB RAM
- i5 processor or higher
- Webcam and wired USB headset
- Additional monitors
- Reliable wired high-speed internet connection via Ethernet cable
- Backup power solution
- Availability Monday through Friday within the broader 7:00 AM–7:00 PM Pacific Time operating window
- Successful completion of the applicable background check may be required
- Veterinary or healthcare experience is advantageous but not mandatory
Benefits
Comp & perks- Paid weekly in arrears
- Paid training
- Work-from-home arrangement
- Flexible shift scheduling within the 7:00 AM–7:00 PM Pacific Time operating window