Partner Support Specialist

Resolv Global

. Onboard new clients through kickoff calls, live walkthroughs, training sessions, and Q&A .

Posted 10/7/2026full-timeRemote • MexicoJuniorMid-Level💰 $7 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in SaaS Customer Success through effective onboarding, client communication, and issue resolution. Capable of managing multiple client accounts while proactively identifying opportunities for renewal and upsell.

Highest-signal resume keywords

SaaS Customer Success ExperienceClient Onboarding and TrainingTroubleshooting and Problem SolvingEffective Client CommunicationProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client OnboardingTroubleshootingRoot Cause AnalysisProject ManagementAccount Management

Soft Skills

Strong CommunicationCalm Under PressureOwnershipHighly OrganizedProactive

Tools & Technologies

Microsoft TeamsOffice 365Windows 11WebcamWired USB HeadsetDual MonitorsFibre InternetWired Ethernet Connection

Industry Keywords

SaaSClient SuccessImplementationAccount ManagementCustomer Feedback

About the role

Key responsibilities & impact

Onboard new clients through kickoff calls, live walkthroughs, training sessions, and Q&A
Serve as a trusted point of contact for clients after launch
Monitor client adoption and identify potential issues before they become larger problems
Respond quickly when clients are blocked, frustrated, or need immediate assistance
Lead difficult client conversations
Troubleshoot workflow, platform, and process issues
Ask diagnostic questions and identify root causes
Translate client issues into actionable information for Product, Engineering, and Operations
Track open issues through resolution
Gather client feedback and identify recurring pain points
Improve processes, documentation, and client success playbooks
Identify renewal, expansion, and upsell opportunities with Sales
Manage multiple client conversations, projects, and priorities simultaneously
Work closely with Sales, Operations, Product, and Engineering teams

Requirements

What you’ll need

2+ years of experience in SaaS Customer Success, Partner Success, Implementation, Account Management, or a similar client-facing role
Experience onboarding customers and leading remote demos, walkthroughs, or training sessions
Comfortable working inside software platforms and learning new technical workflows quickly
Able to troubleshoot problems and distinguish symptoms from root causes
Confident communicating with clients at different levels
Able to remain calm and professional when dealing with frustrated or demanding clients
Takes ownership rather than waiting to be told what to do
Highly organized and strong with follow-through
Able to manage multiple accounts, projects, or client issues simultaneously
Proactive and comfortable working in a fast-moving environment
Able to build trust quickly while remaining comfortable having difficult conversations
All resumes must be submitted in English
Must be available to work PST time and business hours as required
Must have a Windows 11 PC; Mac is not supported
Must have 16 GB RAM
Must have dual monitors
Must have a webcam
Must have a wired USB headset
Must have an i5 processor or higher
Must have fibre internet with a wired Ethernet connection
Must have a reliable backup power solution
Must have Microsoft Teams / Office 365
Must complete every stage of the hiring process
May need to pass a background check

Benefits

Comp & perks

Paid weekly in arrears
Paid training