Partner Support Specialist

Resolv Global

. Onboard new clients through kickoff calls, live walkthroughs, training sessions, and Q&A .

Posted 10/7/2026full-timeRemote • MexicoJuniorMid-Level💰 $7 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in SaaS Customer Success and client onboarding, with strong abilities in troubleshooting, managing multiple accounts, and facilitating effective communication across teams. Proven track record in identifying upsell opportunities and improving client processes in a fast-paced environment.

Highest-signal resume keywords

SaaS Customer Success ExperienceClient Onboarding and TrainingTroubleshooting and Root Cause AnalysisAccount Management and UpsellingExperience in Regulated Environments

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client OnboardingTroubleshootingRoot Cause AnalysisAccount ExpansionUpsellingProject ManagementTechnical Workflow LearningProcess ImprovementClient Feedback GatheringDiagnostic Questioning

Soft Skills

Effective CommunicationConflict ResolutionOrganizational SkillsProactive Problem SolvingBuilding Trust

Tools & Technologies

CRMsTicketing SystemsSupport PlatformsImplementation ToolsMicrosoft TeamsOffice 365

Industry Keywords

HealthcareTelehealthRegulated EnvironmentClient Success Playbooks

About the role

Key responsibilities & impact

Onboard new clients through kickoff calls, live walkthroughs, training sessions, and Q&A
Serve as a trusted point of contact for clients after launch
Monitor client adoption and identify potential issues proactively
Respond quickly when clients are blocked, frustrated, or need immediate assistance
Lead difficult client conversations
Troubleshoot workflow, platform, and process issues
Ask diagnostic questions and identify root causes
Translate client issues into actionable information for Product, Engineering, and Operations
Track open issues through resolution
Gather client feedback and identify recurring pain points
Improve processes, documentation, and client success playbooks
Identify renewal, expansion, and upsell opportunities with Sales
Manage multiple client conversations, projects, and priorities simultaneously
Work with clients and internal Sales, Operations, Product, and Engineering teams

Requirements

What you’ll need

2+ years of experience in SaaS Customer Success, Partner Success, Implementation, Account Management, or a similar client-facing role
Experience onboarding customers and leading remote demos, walkthroughs, or training sessions
Comfortable working inside software platforms and learning new technical workflows quickly
Ability to troubleshoot problems and distinguish symptoms from root causes
Confident communicating with clients at different levels
Ability to remain calm and professional when dealing with frustrated or demanding clients
Takes ownership rather than waiting to be told what to do
Highly organized and strong with follow-through
Ability to manage multiple accounts, projects, or client issues simultaneously
Proactive and comfortable working in a fast-moving environment
Ability to build trust quickly while remaining comfortable having difficult conversations
Experience in healthcare, telehealth, or another regulated environment
Experience working directly with Product or Engineering teams
Familiarity with CRMs, ticketing systems, support platforms, or implementation tools
Experience with renewals, account expansion, upselling, or commercial account growth
Must be available to work PST time and business hours as required
Windows 11 PC; Mac not supported
16 GB RAM
Dual monitors
Webcam
Wired USB headset
i5 processor or higher
Fibre internet with a wired Ethernet connection
Reliable backup power solution
Microsoft Teams / Office 365
Resume must be submitted in English
Must complete all required hiring stages and possibly pass a background check

Benefits

Comp & perks

Paid weekly in arrears
Paid training
Fully remote position
Full-time opportunity
Potential long-term career in a client-facing Partner Support / Customer Success environment