Partner Support Specialist

Resolv Global

. Onboard new clients through kickoff calls, live walkthroughs, training sessions, and Q&A .

Posted 10/10/2026full-timeRemote • South AfricaJuniorMid-Level💰 $8 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in SaaS Customer Success with a focus on client onboarding, troubleshooting, and relationship management. Proficient in managing multiple client accounts and projects while ensuring effective communication and collaboration across teams.

Highest-signal resume keywords

SaaS Customer Success ExperienceClient Onboarding and TrainingTroubleshooting and Problem SolvingMicrosoft Teams / Office 365Account Management and Upselling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client OnboardingTroubleshootingRoot Cause AnalysisAccount ManagementProcess ImprovementClient Feedback GatheringProject ManagementTechnical Workflow LearningRemote DemosDocumentation Improvement

Soft Skills

EmpathyCommunicationOrganizationProactivityConflict Resolution

Tools & Technologies

Windows 11 PCDual MonitorsWebcamWired USB HeadsetFibre InternetWired Ethernet ConnectionReliable Backup Power Solution

Industry Keywords

HealthcareTelehealthRegulated EnvironmentCRMsTicketing SystemsSupport PlatformsImplementation Tools

About the role

Key responsibilities & impact

Onboard new clients through kickoff calls, live walkthroughs, training sessions, and Q&A
Serve as a trusted point of contact for clients after launch
Monitor client adoption and identify potential issues before they become larger problems
Respond quickly when clients are blocked, frustrated, or need immediate assistance
Lead difficult client conversations with confidence, empathy, and sound judgment
Troubleshoot workflow, platform, and process issues
Ask diagnostic questions and identify root causes
Translate client issues into clear, actionable information for Product, Engineering, and Operations
Track open issues through resolution and ensure nothing falls through the cracks
Gather client feedback and identify recurring pain points
Improve processes, documentation, and client success playbooks
Identify renewal, expansion, and upsell opportunities with Sales
Manage multiple client conversations, projects, and priorities simultaneously
Collaborate with Sales, Operations, Product, and Engineering teams

Requirements

What you’ll need

2+ years of experience in SaaS Customer Success, Partner Success, Implementation, Account Management, or a similar client-facing role
Experience onboarding customers and leading remote demos, walkthroughs, or training sessions
Comfortable working inside software platforms and learning new technical workflows quickly
Able to troubleshoot problems and distinguish symptoms from root causes
Confident communicating with clients at different levels
Able to remain calm and professional when dealing with frustrated or demanding clients
Takes ownership rather than waiting to be told what to do
Highly organized and strong with follow-through
Able to manage multiple accounts, projects, or client issues simultaneously
Proactive and comfortable working in a fast-moving environment
Able to build trust quickly while remaining comfortable having difficult conversations
Must be available to work PST time and business hours as required
Must have a Windows 11 PC; Mac not supported
16 GB RAM
Dual monitors
Webcam
Wired USB headset
i5 processor or higher
Fibre internet with a wired Ethernet connection
Reliable backup power solution
Microsoft Teams / Office 365
Resumes must be submitted in English
Nice to have: experience in healthcare, telehealth, or another regulated environment
Nice to have: experience working directly with Product or Engineering teams
Nice to have: familiarity with CRMs, ticketing systems, support platforms, or implementation tools
Nice to have: experience with renewals, account expansion, upselling, or commercial account growth

Benefits

Comp & perks

Paid weekly in arrears
Paid training
Fully remote position
Full-time opportunity