Partner Support Specialist

Resolv Global

. Onboard new clients through kickoff calls, live walkthroughs, training sessions, and Q&A .

Posted 10/15/2026full-timeRemote • ColombiaJuniorMid-Level💰 $8 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in SaaS Customer Success with a focus on client onboarding, issue resolution, and proactive account management. Strong communication and organizational skills are essential for managing multiple client relationships and driving improvements in client success processes.

Highest-signal resume keywords

SaaS Customer Success ExperienceClient Onboarding and TrainingIssue Troubleshooting and Root Cause AnalysisExcellent Written and Verbal CommunicationProactive Account Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client OnboardingWorkflow TroubleshootingTechnical Workflow LearningAccount ManagementProject Management

Soft Skills

Calm Decision-Making Under PressureStrong OrganizationEffective CommunicationProactive ApproachClient Relationship Management

Tools & Technologies

Microsoft TeamsOffice 365Windows 11 PCFibre InternetWired USB Headset

Industry Keywords

SaaSCustomer SuccessClient-Facing RoleTechnical WorkflowsClient Feedback

About the role

Key responsibilities & impact

Onboard new clients through kickoff calls, live walkthroughs, training sessions, and Q&A
Serve as a trusted point of contact for clients after launch
Monitor client adoption and identify potential issues early
Respond to blocked, frustrated, or support-needing clients
Lead difficult client conversations with calm, clarity, and sound judgment
Troubleshoot workflow, platform, and process issues
Identify root causes by asking effective questions
Translate client issues into clear, actionable information for Product, Engineering, and Operations
Track open issues through resolution and ensure follow-through
Gather client feedback and identify recurring problems or improvement opportunities
Improve documentation, processes, and client success playbooks
Work with Sales on renewal, expansion, and upsell opportunities
Manage multiple clients, projects, priorities, and open issues simultaneously
Collaborate with clients and internal Sales, Operations, Product, and Engineering teams

Requirements

What you’ll need

2+ years of experience in SaaS Customer Success, Partner Success, Implementation, Account Management, or a similar client-facing role
Experience onboarding customers and leading remote or in-person demos, walkthroughs, or training
Strong experience working with software platforms and learning technical workflows
Ability to troubleshoot issues and separate symptoms from root causes
Excellent written and verbal communication
Confidence leading client conversations, including difficult ones
Strong organization and follow-through
Experience managing multiple accounts, projects, or client issues simultaneously
Proactive approach and strong sense of ownership
Ability to stay calm and make good decisions under pressure
Genuine interest in learning and working in a fast-moving environment
Candidates must be available to work PST time and business hours as required
Windows 11 PC; Mac not supported
16 GB RAM
Dual monitors
Webcam
Wired USB headset
i5 processor or higher
Fibre internet with a wired Ethernet connection
Reliable backup power solution
Microsoft Teams / Office 365
Resume must be submitted in English
Must complete all required hiring stages
May need to pass a background check
Must be comfortable maintaining reliable attendance during scheduled working hours

Benefits

Comp & perks

Paid weekly in arrears
Paid training
Fully remote position in Colombia
Full-time opportunity
Long-term career opportunity
Potentially paid background check process not stated; excluded