Partner Support Specialist

Resolv Global

. Onboard new clients through kickoff calls, live walkthroughs, training sessions, and Q&A .

Posted 10/7/2026full-timeRemote • MexicoJuniorMid-Level💰 $7 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in SaaS Customer Success with a focus on client onboarding, troubleshooting, and relationship management. Capable of managing multiple client accounts while effectively communicating and collaborating with cross-functional teams.

Highest-signal resume keywords

SaaS Customer Success ExperienceClient Onboarding and TrainingTroubleshooting and Problem-SolvingCross-Functional CollaborationAccount Management and Upselling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client OnboardingTroubleshootingRoot Cause AnalysisAccount ExpansionUpsellingProcess ImprovementDocumentationClient Feedback GatheringProject ManagementTechnical Workflow Learning

Soft Skills

EmpathyCommunicationOrganizationOwnershipCalm Under Pressure

Tools & Technologies

CRMsTicketing SystemsSupport PlatformsImplementation ToolsMicrosoft TeamsOffice 365

Industry Keywords

HealthcareTelehealthRegulated EnvironmentClient Success Playbooks

About the role

Key responsibilities & impact

Onboard new clients through kickoff calls, live walkthroughs, training sessions, and Q&A
Serve as a trusted point of contact for clients after launch
Monitor client adoption and identify potential issues before they become larger problems
Respond quickly when clients are blocked, frustrated, or need immediate assistance
Lead difficult client conversations with confidence, empathy, and sound judgment
Troubleshoot workflow, platform, and process issues
Ask diagnostic questions and identify root causes
Translate client issues into actionable information for Product, Engineering, and Operations
Track open issues through resolution
Gather client feedback and identify recurring pain points
Improve processes, documentation, and client success playbooks
Identify renewal, expansion, and upsell opportunities with Sales
Manage multiple client conversations, projects, and priorities simultaneously
Collaborate with Sales, Operations, Product, and Engineering teams

Requirements

What you’ll need

2+ years of experience in SaaS Customer Success, Partner Success, Implementation, Account Management, or a similar client-facing role
Experience onboarding customers and leading remote demos, walkthroughs, or training sessions
Comfortable working inside software platforms and learning new technical workflows quickly
Ability to troubleshoot problems and distinguish symptoms from root causes
Confident communicating with clients at different levels
Ability to remain calm and professional when dealing with frustrated or demanding clients
Takes ownership rather than waiting to be told what to do
Highly organized and strong with follow-through
Ability to manage multiple accounts, projects, or client issues simultaneously
Proactive and comfortable working in a fast-moving environment
Ability to build trust quickly while being comfortable having difficult conversations
Experience in healthcare, telehealth, or another regulated environment (nice to have)
Experience working directly with Product or Engineering teams (nice to have)
Familiarity with CRMs, ticketing systems, support platforms, or implementation tools (nice to have)
Experience with renewals, account expansion, upselling, or commercial account growth (nice to have)
Must be available to work PST time and business hours as required
Windows 11 PC; Mac not supported
16 GB RAM
Dual monitors
Webcam
Wired USB headset
i5 processor or higher
Fibre internet with a wired Ethernet connection
Reliable backup power solution
Microsoft Teams / Office 365
Resume must be submitted in English
Must complete all required hiring stages and possibly pass a background check

Benefits

Comp & perks

Paid weekly in arrears
Paid training