Partner Support Specialist

Resolv Global

. Onboard new clients through kickoff calls, live walkthroughs, training sessions, and Q&A .

Posted 10/15/2026full-timeRemote • ColombiaJuniorMid-Level💰 $8 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in SaaS Customer Success and client onboarding, with strong capabilities in troubleshooting, communication, and managing multiple client accounts. Proficient in utilizing Microsoft Teams and Office 365 to enhance client interactions and support.

Highest-signal resume keywords

SaaS Customer Success ExperienceClient Onboarding and TrainingTroubleshooting Technical IssuesExcellent Written and Verbal CommunicationProactive Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client OnboardingTroubleshootingTechnical WorkflowsAccount ManagementRenewals and UpsellingImplementation WorkflowsProcess ImprovementDocumentationClient Feedback AnalysisProject Management

Soft Skills

Strong OrganizationCalm Under PressureConfidence in Client ConversationsProactive ApproachFollow-Through

Tools & Technologies

Microsoft TeamsOffice 365CRMsTicketing SystemsSupport Platforms

Industry Keywords

HealthcareTelehealthRegulated IndustryClient Success Playbooks

About the role

Key responsibilities & impact

Onboard new clients through kickoff calls, live walkthroughs, training sessions, and Q&A
Become a trusted point of contact for clients after launch
Monitor client adoption and identify potential issues early
Respond quickly when clients are blocked, frustrated, or need immediate support
Lead difficult conversations with calm, clarity, and sound judgment
Troubleshoot workflow, platform, and process issues
Identify root causes by asking the right questions
Translate client issues into clear, actionable information for Product, Engineering, and Operations
Track open issues through resolution and ensure proper follow-through
Gather client feedback and identify recurring problems or improvement opportunities
Improve documentation, processes, and client success playbooks
Work with Sales on renewal, expansion, and upsell opportunities
Manage multiple clients, projects, priorities, and open issues simultaneously
Complete all required hiring process stages

Requirements

What you’ll need

Candidates must be available to work PST time and business hours as required
Windows 11 PC (Mac not supported)
16 GB RAM
Dual monitors
Webcam
Wired USB Headset
i5 processor or higher
Fibre internet with a wired Ethernet connection
Reliable backup power solution
Microsoft Teams / Office 365
All resumes must be submitted in English
Candidates must complete every stage of the hiring process
May need to pass a background check
Reliable attendance during scheduled working hours
2+ years of experience in SaaS Customer Success, Partner Success, Implementation, Account Management, or a similar client-facing role
Experience onboarding customers and leading remote or in-person demos, walkthroughs, or training
Strong experience working with software platforms and learning technical workflows
Ability to troubleshoot issues and separate symptoms from root causes
Excellent written and verbal communication
Confidence leading client conversations, including difficult ones
Strong organization and follow-through
Experience managing multiple accounts, projects, or client issues simultaneously
Proactive approach and strong sense of ownership
Ability to stay calm and make good decisions under pressure
Genuine interest in learning and working in a fast-moving environment
Healthcare, telehealth, or regulated-industry experience is nice to have
Experience working closely with Product or Engineering is nice to have
Familiarity with CRMs, ticketing systems, support platforms, or implementation workflows is nice to have
Experience with renewals, expansions, upselling, or account growth is nice to have

Benefits

Comp & perks

Paid weekly in arrears
Paid training
Fully remote position in Colombia
Full-time opportunity
Potential long-term career opportunity