Partner Support Specialist

Resolv Global

. Onboard new clients through kickoff calls, live walkthroughs, training sessions, and Q&A .

Posted 10/15/2026full-timeRemote • ColombiaJuniorMid-Level💰 $8 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in SaaS Customer Success and client onboarding, with a strong ability to troubleshoot technical issues and manage multiple client accounts effectively. Proficient in leading client conversations and improving processes based on feedback.

Highest-signal resume keywords

SaaS Customer Success ExperienceClient Onboarding and TrainingTechnical Troubleshooting SkillsExcellent Communication SkillsProactive Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client OnboardingTechnical Workflow ManagementIssue TroubleshootingAccount ManagementProcess Improvement

Soft Skills

Strong OrganizationCalm Under PressureConfidence in Client ConversationsProactive OwnershipAttention to Detail

Tools & Technologies

Microsoft TeamsOffice 365CRMsTicketing SystemsSupport Platforms

Industry Keywords

Healthcare ExperienceTelehealth ExperienceRegulated-Industry ExperienceClient Success PlaybooksAccount Growth

About the role

Key responsibilities & impact

Onboard new clients through kickoff calls, live walkthroughs, training sessions, and Q&A
Become a trusted point of contact for clients after launch
Monitor client adoption and identify potential issues early
Respond quickly when a client is blocked, frustrated, or needs immediate support
Lead difficult conversations with calm, clarity, and sound judgment
Troubleshoot workflow, platform, and process issues
Identify the root cause of problems
Translate client issues into clear and actionable information for Product, Engineering, and Operations
Track open issues through resolution and ensure proper follow-through
Gather client feedback and identify recurring problems or opportunities for improvement
Improve documentation, processes, and client success playbooks
Work with Sales on renewal, expansion, and upsell opportunities
Manage multiple clients, projects, priorities, and open issues simultaneously
Complete all required hiring process stages

Requirements

What you’ll need

Candidates must be available to work PST time and business hours as required
Windows 11 PC (Mac not supported)
16 GB RAM
Dual monitors
Webcam
Wired USB Headset
i5 processor or higher
Fibre internet with a wired Ethernet connection
Reliable backup power solution
Microsoft Teams / Office 365
All resumes must be submitted in English
Candidates must complete every stage of the hiring process
May need to pass a background check
Comfortable maintaining reliable attendance during scheduled working hours
2+ years of experience in SaaS Customer Success, Partner Success, Implementation, Account Management, or a similar client-facing role
Experience onboarding customers and leading remote or in-person demos, walkthroughs, or training
Strong experience working with software platforms and learning technical workflows
Ability to troubleshoot issues and separate symptoms from root causes
Excellent written and verbal communication
Confidence leading client conversations, including difficult ones
Strong organization and follow-through
Experience managing multiple accounts, projects, or client issues simultaneously
Proactive approach and strong sense of ownership
Ability to stay calm and make good decisions under pressure
Genuine interest in learning and working in a fast-moving environment
Healthcare, telehealth, or regulated-industry experience
Experience working closely with Product or Engineering
Familiarity with CRMs, ticketing systems, support platforms, or implementation workflows
Experience with renewals, expansions, upselling, or account growth

Benefits

Comp & perks

Paid weekly in arrears
Paid training
Fully remote position in Colombia