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Resolv Global

Partner Support Specialist

Resolv Global

. Onboard new clients through kickoff calls, live walkthroughs, training sessions, and Q&A .

Posted 10/15/2026full-timeRemote • ColombiaJuniorMid-Level💰 $8 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in SaaS Customer Success with a focus on onboarding, client management, and issue resolution. Proficient in communication and collaboration with cross-functional teams to enhance client satisfaction and drive account growth.

Highest-signal resume keywords
SaaS Customer Success ExperienceClient Onboarding and TrainingIssue Troubleshooting and ResolutionExcellent Written and Verbal CommunicationProactive Account Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Client OnboardingTechnical Workflow TroubleshootingAccount ManagementProcess ImprovementClient Feedback Analysis
Soft Skills
Strong OrganizationCalm Decision-Making Under PressureEffective CommunicationProactive OwnershipAbility to Lead Difficult Conversations
Tools & Technologies
Microsoft TeamsOffice 365Windows 11WebcamWired USB Headset
Industry Keywords
Healthcare ExperienceTelehealth ExperienceRegulated-Industry ExperienceRenewals and UpsellingImplementation Workflows

About the role

Key responsibilities & impact
  • Onboard new clients through kickoff calls, live walkthroughs, training sessions, and Q&A
  • Become a trusted point of contact for clients after launch
  • Monitor client adoption and identify potential issues early
  • Respond quickly when a client is blocked, frustrated, or needs immediate support
  • Lead difficult conversations with calm, clarity, and sound judgment
  • Troubleshoot workflow, platform, and process issues
  • Ask questions to identify the root cause of problems
  • Translate client issues into clear, actionable information for Product, Engineering, and Operations
  • Track open issues through resolution and ensure proper follow-through
  • Gather client feedback and identify recurring problems or improvement opportunities
  • Help improve documentation, processes, and client success playbooks
  • Work with Sales on renewal, expansion, and upsell opportunities
  • Manage multiple clients, projects, priorities, and open issues simultaneously
  • Collaborate with internal Sales, Operations, Product, and Engineering teams

Requirements

What you’ll need
  • 2+ years of experience in SaaS Customer Success, Partner Success, Implementation, Account Management, or a similar client-facing role
  • Experience onboarding customers and leading remote or in-person demos, walkthroughs, or training
  • Strong experience working with software platforms and learning technical workflows
  • Ability to troubleshoot issues and separate symptoms from root causes
  • Excellent written and verbal communication
  • Confidence leading client conversations, including difficult ones
  • Strong organization and follow-through
  • Experience managing multiple accounts, projects, or client issues simultaneously
  • Proactive approach and strong sense of ownership
  • Ability to stay calm and make good decisions under pressure
  • Genuine interest in learning and working in a fast-moving environment
  • Candidates must be available to work PST time and business hours as required
  • Windows 11 PC (Mac not supported)
  • 16 GB RAM
  • Dual monitors
  • Webcam
  • Wired USB Headset
  • i5 processor or higher
  • Fibre internet with a wired Ethernet connection
  • Reliable backup power solution
  • Microsoft Teams / Office 365
  • All resumes must be submitted in English
  • Candidates must complete the required hiring stages and may need to pass a background check
  • Candidates must be comfortable maintaining reliable attendance during scheduled working hours
  • Nice to have: Healthcare, telehealth, or regulated-industry experience
  • Nice to have: Experience working closely with Product or Engineering
  • Nice to have: Familiarity with CRMs, ticketing systems, support platforms, or implementation workflows
  • Nice to have: Experience with renewals, expansions, upselling, or account growth

Benefits

Comp & perks
  • Paid weekly in arrears
  • Paid training
  • Fully remote position in Colombia
  • Full-time opportunity
  • Long-term career opportunity in a client-facing Partner Support/Customer Success environment