Partner Support Specialist

Resolv Global

. Onboard new clients through kickoff calls, live walkthroughs, training sessions, and Q&A .

Posted 10/7/2026full-timeRemote • MexicoJuniorMid-Level💰 $7 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in SaaS Customer Success with a focus on client onboarding, troubleshooting, and relationship management. Capable of managing multiple client accounts while effectively communicating and collaborating with cross-functional teams.

Highest-signal resume keywords

SaaS Customer Success ExperienceClient Onboarding and TrainingTroubleshooting and Problem SolvingEffective Communication with ClientsProject Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client OnboardingTroubleshootingRoot Cause AnalysisAccount ManagementProcess Improvement

Soft Skills

EmpathyConfidence in Client ConversationsOrganizational SkillsProactive AttitudeAbility to Build Trust

Tools & Technologies

Microsoft TeamsOffice 365CRMsTicketing SystemsSupport Platforms

Industry Keywords

HealthcareTelehealthRegulated EnvironmentClient Success PlaybooksAccount Expansion

About the role

Key responsibilities & impact

Onboard new clients through kickoff calls, live walkthroughs, training sessions, and Q&A
Become a trusted point of contact for clients after launch
Monitor client adoption and identify potential issues before they become larger problems
Respond quickly when a client is blocked, frustrated, or needs immediate assistance
Lead difficult client conversations with confidence, empathy, and sound judgment
Troubleshoot workflow, platform, and process issues
Ask diagnostic questions and identify root causes
Translate client issues into clear, actionable information for Product, Engineering, and Operations
Track open issues through resolution
Gather client feedback and identify recurring pain points
Improve processes, documentation, and client success playbooks
Identify renewal, expansion, and upsell opportunities with Sales
Manage multiple client conversations, projects, and priorities simultaneously
Collaborate with Sales, Operations, Product, and Engineering

Requirements

What you’ll need

2+ years of experience in SaaS Customer Success, Partner Success, Implementation, Account Management, or a similar client-facing role
Experience onboarding customers and leading remote demos, walkthroughs, or training sessions
Comfortable working inside software platforms and learning new technical workflows quickly
Able to troubleshoot problems and distinguish symptoms from root causes
Confident communicating with clients at different levels
Able to remain calm and professional when dealing with frustrated or demanding clients
Takes ownership rather than waiting to be told what to do
Highly organized and strong with follow-through
Able to manage multiple accounts, projects, or client issues simultaneously
Proactive and comfortable working in a fast-moving environment
Able to build trust quickly while being comfortable having difficult conversations
Available to work PST time and business hours as required
Windows 11 PC (Mac not supported)
16 GB RAM
Dual monitors
Webcam
Wired USB Headset
i5 processor or higher
Fibre internet with a wired Ethernet connection
Reliable backup power solution
Microsoft Teams / Office 365
Resume must be submitted in English
Must complete all hiring stages and possibly pass a background check
Nice to have: experience in healthcare, telehealth, or another regulated environment
Nice to have: experience working directly with Product or Engineering teams
Nice to have: familiarity with CRMs, ticketing systems, support platforms, or implementation tools
Nice to have: experience with renewals, account expansion, upselling, or commercial account growth

Benefits

Comp & perks

Paid weekly in arrears
Paid training
Fully remote position
Full-time opportunity