Partner Support Specialist

Resolv Global

. Onboard new clients through kickoff calls, live walkthroughs, training sessions, and Q&A .

Posted 10/15/2026full-timeRemote • ColombiaJuniorMid-Level💰 $8 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in SaaS Customer Success with a focus on client onboarding, issue resolution, and proactive account management. Strong communication and organizational skills are essential for managing multiple client relationships and driving account growth.

Highest-signal resume keywords

SaaS Customer Success ExperienceClient Onboarding and TrainingIssue Troubleshooting and Root Cause AnalysisStrong Written and Verbal CommunicationAccount Management and Growth

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client OnboardingTroubleshootingRoot Cause AnalysisAccount ManagementRenewals and UpsellingTechnical Workflow UnderstandingDocumentation ImprovementProcess OptimizationProject ManagementClient Feedback Analysis

Soft Skills

Calm Under PressureStrong OrganizationProactive ApproachConfidence in Client ConversationsSound Judgment

Tools & Technologies

Microsoft TeamsOffice 365CRMsTicketing SystemsSupport PlatformsImplementation Workflows

Industry Keywords

Healthcare ExperienceTelehealth ExperienceRegulated Industry ExperienceClient Success Playbooks

About the role

Key responsibilities & impact

Onboard new clients through kickoff calls, live walkthroughs, training sessions, and Q&A
Serve as a trusted point of contact for clients after launch
Monitor client adoption and identify potential issues early
Respond quickly when clients are blocked, frustrated, or need immediate support
Lead difficult conversations with calm, clarity, and sound judgment
Troubleshoot workflow, platform, and process issues
Identify root causes by asking the right questions
Translate client issues into clear, actionable information for Product, Engineering, and Operations
Track open issues through resolution and ensure proper follow-through
Gather client feedback and identify recurring problems or improvement opportunities
Improve documentation, processes, and client success playbooks
Work with Sales on renewal, expansion, and upsell opportunities
Manage multiple clients, projects, priorities, and open issues simultaneously
Collaborate with Sales, Operations, Product, and Engineering teams

Requirements

What you’ll need

Candidates must be available to work PST time and business hours as required
2+ years of experience in SaaS Customer Success, Partner Success, Implementation, Account Management, or a similar client-facing role
Experience onboarding customers and leading remote or in-person demos, walkthroughs, or training
Strong experience working with software platforms and learning technical workflows
Ability to troubleshoot issues and separate symptoms from root causes
Excellent written and verbal communication
Confidence leading client conversations, including difficult ones
Strong organization and follow-through
Experience managing multiple accounts, projects, or client issues simultaneously
Proactive approach and strong sense of ownership
Ability to stay calm and make good decisions under pressure
Genuine interest in learning and working in a fast-moving environment
Healthcare, telehealth, or regulated-industry experience is nice to have
Experience working closely with Product or Engineering is nice to have
Familiarity with CRMs, ticketing systems, support platforms, or implementation workflows is nice to have
Experience with renewals, expansions, upselling, or account growth is nice to have
Windows 11 PC (Mac not supported)
16 GB RAM
Dual monitors
Webcam
Wired USB Headset
i5 processor or higher
Fibre internet with a wired Ethernet connection
Reliable backup power solution
Microsoft Teams / Office 365
Resumes must be submitted in English
Candidates must complete every stage of the hiring process
Candidates may need to pass a background check
Candidates must be comfortable maintaining reliable attendance during scheduled working hours

Benefits

Comp & perks

Paid weekly in arrears
Paid training
Fully remote position
Full-time opportunity
Long-term career opportunity
Potential background check process