Patient Scheduling Specialist

Resolv Global

. Answer inbound patient calls professionally and confidently .

Posted 9/16/2026full-timeRemote • MexicoMid-LevelSenior💰 $6 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional communication skills and a patient-centered approach while managing medical scheduling and patient inquiries. Proficient in navigating multiple systems and maintaining accuracy in a remote work environment.

Highest-signal resume keywords

Fluent Spoken And Written EnglishExcellent Communication SkillsMedical Scheduling ExperienceHighly Organized With Attention To DetailAbility To Work Independently

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical SchedulingAppointment SchedulingPatient SupportCall Center Customer ServiceHealthcare Administration

Soft Skills

Active ListeningEmpathetic ApproachDependable And AccountableProfessionalismMultitasking

Tools & Technologies

Windows 11Intel I5 Processor16 GB RAMWebcamUSB HeadsetReliable Fiber InternetWired Ethernet ConnectionSecond Monitor

Industry Keywords

Healthcare Customer ServicePatient ExperienceRemote WorkQuiet Workspace

About the role

Key responsibilities & impact

Answer inbound patient calls professionally and confidently
Make outbound calls when follow-up is required
Respond to patient inquiries via email
Schedule, reschedule, and confirm medical imaging appointments
Verify and update patient information accurately
Explain scheduling requirements and appointment preparation instructions
Communicate clearly and professionally with patients and internal teams
Navigate multiple systems while documenting interactions accurately
Deliver an exceptional patient experience on every interaction
Complete all application process stages: application form, prescreen questionnaire, one-way video interview, live interview, and final interview
Complete two weeks of paid product training and one week of nesting with coaching support before transitioning to production

Requirements

What you’ll need

Fluent spoken and written English
Excellent communication and active listening skills
Patient, empathetic, and professional approach
Ability to build trust quickly with patients
Highly organized with exceptional attention to detail
Comfortable multitasking across multiple applications
Ability to work independently in a remote environment
Ability to learn new systems quickly
Ability to maintain accuracy while working efficiently
Dependable, accountable, and punctual
Windows 11 computer; Mac devices are not supported
Intel i5 processor or higher
Minimum 16 GB RAM
Webcam
USB headset
Reliable fiber internet with a wired Ethernet connection
Quiet, professional workspace free from distractions
Second monitor
Existing computer meeting the listed requirements
Resumes must be submitted in English
Ability to work shifts scheduled between 7:00 AM and 7:00 PM Eastern Time (EST)
Preferred experience in medical scheduling, healthcare administration, medical reception, patient support, call center customer service, appointment scheduling, or healthcare customer service

Benefits

Comp & perks

Paid weekly in arrears
Two weeks of paid product training
Company laptop shipped to successful candidates
Weekends off
Work from home
One week of nesting with coaching support