Team Lead – Healthcare Customer Service

Resolv Global

. Lead, support, coach, and motivate a team of customer experience representatives .

Posted 10/3/2026full-timeRemote • United StatesSenior💰 $7 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing customer experience teams, with a focus on coaching, performance monitoring, and maintaining a customer-centric culture. Proficient in bilingual communication and adept at navigating remote work environments while ensuring team productivity and engagement.

Highest-signal resume keywords

BPO ExperienceHealthcare Customer ExperienceTeam LeadershipBilingual in English and SpanishRemote Work Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

CoachingPerformance MonitoringProblem-SolvingOrganizational SkillsAttention to Detail

Soft Skills

Strong CommunicationTeam Player Mentality

Tools & Technologies

Microsoft TeamsOffice 365Windows 11 PCDual MonitorsWebcamWired USB HeadsetFibre Internet

Industry Keywords

Customer ExperienceContact CenterRemote WorkU.S. Business HoursIndependent Contractor

About the role

Key responsibilities & impact

Lead, support, coach, and motivate a team of customer experience representatives
Monitor day-to-day team performance and ensure productivity and quality expectations are met
Provide coaching and feedback to improve individual and team performance
Support agents with customer escalations and challenging interactions
Maintain a strong customer-focused culture across the team
Monitor attendance, adherence, performance, and overall team engagement
Identify performance gaps and work with team members on improvement plans
Communicate operational updates, expectations, and feedback clearly to the team
Collaborate with trainers and other leadership members during training and transition into production
Maintain professionalism, accountability, and strong communication in a fully remote environment
Adapt to changing processes, systems, and business requirements
Support a US-based healthcare customer experience program

Requirements

What you’ll need

Previous Team Lead, Supervisor, or similar leadership experience in a BPO/contact center environment
BPO experience is essential
Healthcare/medical customer experience is essential
Strong customer experience background
At least 1 year of previous remote work experience
Fully bilingual in English and Spanish
Excellent spoken and written English
Strong communication, coaching, and problem-solving skills
Tech-savvy and comfortable learning and working across multiple systems
Strong organizational skills and attention to detail
A genuine team-player mentality
Comfortable working U.S. business hours
Available to start immediately
Reliable computer, internet connection, headset, and suitable remote workspace
Comfortable working as an Independent Contractor
Windows 11 PC (Mac not supported)
16 GB RAM
Dual monitors
Webcam and wired USB headset
i5 processor or higher
Fibre internet with a wired Ethernet connection
Backup power solution
Microsoft Teams / Office 365
Must be a Mexican national currently residing in México
Must submit resume in English
Must complete all stages of the hiring process, including background check

Benefits

Comp & perks

Paid weekly in arrears
Paid training
Fully remote opportunity
Backup power solution requirement for remote work setup