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Training Specialist – Healthcare Customer Service
Resolv Global. Deliver engaging and structured training to new customer experience representatives .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in delivering engaging training for customer experience representatives, utilizing various teaching approaches to accommodate diverse learning styles while maintaining accurate training records and supporting learner readiness.
Highest-signal resume keywords
BPO/Contact Center Training ExperienceHealthcare/Medical Customer ExperienceBilingual in English and SpanishStrong Presentation and Communication SkillsTech-Savvy with Microsoft Teams/Office 365
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Training DeliveryKnowledge ChecksCoachingProcess ExplanationVirtual Training Facilitation
Soft Skills
Strong Organizational SkillsPatient and ApproachableTeam-Player MentalityAttention to DetailExcellent Communication Skills
Tools & Technologies
Windows 11 PC16 GB RAMDual MonitorsWebcamWired USB Headset
Industry Keywords
Customer ServiceRemote Work ExperienceIndependent ContractorU.S. Business HoursTraining Records Maintenance
About the role
Key responsibilities & impact- Deliver engaging and structured training to new customer experience representatives
- Facilitate virtual training sessions in a professional and engaging manner
- Explain processes, procedures, systems, and customer service expectations clearly
- Use different teaching approaches to accommodate different learning styles
- Monitor learner understanding and identify knowledge gaps
- Conduct knowledge checks, exercises, role plays, and practical activities
- Provide constructive feedback and coaching throughout training
- Support learners who require additional guidance
- Help prepare new hires for the transition from training into production
- Work closely with Team Leads and other leadership members to support learner readiness
- Maintain accurate training records and communicate learner progress
- Adapt training delivery when processes, systems, or requirements change
- Create a positive, professional, and accountable learning environment
Requirements
What you’ll need- Previous BPO/contact center training experience
- Healthcare/medical customer experience is essential
- Previous experience delivering training to customer service/contact center teams
- At least 1 year of previous remote work experience
- Fully bilingual in English and Spanish
- Excellent spoken and written English
- Strong presentation and communication skills
- Confident delivering training virtually
- Tech-savvy and comfortable learning new systems and platforms
- Strong organizational skills and attention to detail
- Patient, approachable, and able to coach different types of learners
- Strong team-player mentality
- Comfortable working U.S. business hours
- Available to start immediately
- Reliable computer, internet connection, headset, and suitable remote workspace
- Comfortable working as an Independent Contractor
- Windows 11 PC (Mac not supported)
- 16 GB RAM
- Dual monitors
- Webcam and wired USB headset
- i5 processor or higher
- Fibre internet with a wired Ethernet connection
- Backup power solution
- Microsoft Teams / Office 365
- Completion of all hiring process stages, including English resume review, pre-screen questionnaire, one-way video interview, live interview, and background check
- Strong written and verbal English communication skills
- Resume submitted in English
- Mexican nationality and current residence in Mexico
Benefits
Comp & perks- Paid weekly in arrears
- Paid training
- 100% remote work
- Backup power solution requirement for remote setup