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Training Specialist – Healthcare Customer Service
Resolv Global. Deliver engaging and structured training to new customer experience representatives .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in delivering engaging training for customer experience representatives, with a focus on healthcare/medical customer service. Proficient in virtual training facilitation, adapting to various learning styles, and providing effective feedback and coaching.
Highest-signal resume keywords
BPO/Contact Center Training ExperienceHealthcare/Medical Customer ExperienceBilingual in English and SpanishStrong Presentation and Communication SkillsTech-Savvy with Microsoft Teams/Office 365
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Training DeliveryKnowledge ChecksCoachingProcess ExplanationVirtual Training FacilitationOrganizational SkillsAttention to DetailRemote Work ExperienceAdaptability to ChangeCustomer Service Training
Soft Skills
PatientApproachableTeam-Player MentalityStrong Communication SkillsAbility to Support Diverse Learners
Tools & Technologies
Windows 11 PCMicrosoft TeamsOffice 365WebcamWired USB HeadsetDual MonitorsFibre InternetBackup Power Solution
Industry Keywords
Customer ExperienceTraining RecordsKnowledge GapsLearning EnvironmentU.S. Business Hours
About the role
Key responsibilities & impact- Deliver engaging and structured training to new customer experience representatives
- Facilitate virtual training sessions
- Explain processes, procedures, systems, and customer service expectations
- Use varied teaching approaches for different learning styles
- Monitor learner understanding and identify knowledge gaps
- Conduct knowledge checks, exercises, role plays, and practical activities
- Provide feedback and coaching throughout training
- Support learners requiring additional guidance
- Prepare new hires for transition from training into production
- Collaborate with Team Leads and leadership to support learner readiness
- Maintain accurate training records and communicate learner progress
- Adapt training delivery when processes, systems, or requirements change
- Create a positive, professional, and accountable learning environment
Requirements
What you’ll need- Previous BPO/contact center training experience
- Healthcare/medical customer experience is essential
- Previous experience delivering training to customer service/contact center teams
- At least 1 year of previous remote work experience
- Fully bilingual in English and Spanish
- Excellent spoken and written English
- Strong presentation and communication skills
- Confident delivering training virtually
- Tech-savvy and comfortable learning new systems and platforms
- Strong organizational skills and attention to detail
- Patient, approachable, and able to coach different types of learners
- Strong team-player mentality
- Comfortable working U.S. business hours
- Available to start immediately
- Reliable computer, internet connection, headset, and suitable remote workspace
- Comfortable working as an Independent Contractor
- Windows 11 PC; Mac not supported
- 16 GB RAM
- Dual monitors
- Webcam and wired USB headset
- i5 processor or higher
- Fibre internet with a wired Ethernet connection
- Backup power solution
- Microsoft Teams / Office 365
- English resume required
- Must be a Mexican national currently residing in Mexico
Benefits
Comp & perks- Paid weekly in arrears
- Paid training
- 100% remote work
- Backup power solution requirement supports continuity of remote work