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Training Specialist – Healthcare Customer Service
Resolv Global. Deliver engaging and structured training to new customer experience representatives .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in delivering engaging training for customer experience representatives, with a focus on healthcare/medical customer service. Proficient in adapting training methods to accommodate diverse learning styles and ensuring learner readiness for production roles.
Highest-signal resume keywords
BPO/Contact Center Training ExperienceHealthcare/Medical Customer ExperienceBilingual in English and SpanishStrong Presentation and Communication SkillsTech-Savvy with Microsoft Teams/Office 365
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Training DeliveryKnowledge ChecksCoachingProcess ExplanationVirtual Training Facilitation
Soft Skills
Strong Organizational SkillsAttention to DetailPatient and ApproachableTeam-Player Mentality
Tools & Technologies
Windows 11 PC16 GB RAMDual MonitorsWebcamWired USB HeadsetFibre InternetBackup Power Solution
Industry Keywords
Customer ServiceTraining RecordsRemote Work ExperienceIndependent ContractorU.S. Business Hours
About the role
Key responsibilities & impact- Deliver engaging and structured training to new customer experience representatives
- Facilitate virtual training sessions professionally and engagingly
- Explain processes, procedures, systems, and customer service expectations
- Use varied teaching approaches for different learning styles
- Monitor learner understanding and identify knowledge gaps
- Conduct knowledge checks, exercises, role plays, and practical activities
- Provide constructive feedback and coaching
- Support learners requiring additional guidance
- Prepare new hires to transition from training into production
- Collaborate with Team Leads and leadership to support learner readiness
- Maintain accurate training records and communicate learner progress
- Adapt training when processes, systems, or requirements change
- Create a positive, professional, and accountable learning environment
Requirements
What you’ll need- Previous BPO/contact center training experience
- Healthcare/medical customer experience is essential
- Previous experience delivering training to customer service/contact center teams
- At least 1 year of previous remote work experience
- Fully bilingual in English and Spanish
- Excellent spoken and written English
- Strong presentation and communication skills
- Confident delivering training virtually
- Tech-savvy and comfortable learning new systems and platforms
- Strong organizational skills and attention to detail
- Patient, approachable, and able to coach different types of learners
- Strong team-player mentality
- Comfortable working U.S. business hours
- Available to start immediately
- Reliable computer, internet connection, headset, and suitable remote workspace
- Comfortable working as an Independent Contractor
- Windows 11 PC (Mac not supported)
- 16 GB RAM
- Dual monitors
- Webcam and wired USB headset
- i5 processor or higher
- Fibre internet with a wired Ethernet connection
- Backup power solution
- Microsoft Teams / Office 365
- English resume required
- Must be a Mexican national currently residing in México
- Must complete all hiring process stages, including English resume review, pre-screen questionnaire, one-way video interview, live interview, and background check
Benefits
Comp & perks- Paid weekly in arrears
- Paid training
- Fully remote work setup