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Veterinary Client Support Representative
Resolv Global. Handle inbound and outbound customer calls professionally and efficiently .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional customer service skills with a focus on compassionate communication and problem-solving in a veterinary or healthcare setting. Proficient in managing multiple tasks and systems while adhering to detailed procedures and maintaining high accuracy.
Highest-signal resume keywords
Customer Service ExperienceCRM ExperienceAppointment Scheduling ExperienceStrong English Communication SkillsAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Call Center ExperienceProblem-Solving SkillsDetailed Procedure FollowingRemote Work ExperienceHealthcare Customer Service Experience
Soft Skills
Empathetic CommunicationStrong Listening SkillsProfessional ToneAbility to Handle Sensitive Conversations
Tools & Technologies
Windows 11CRM SystemsTicketing SystemsWebcamWired USB Headset
Industry Keywords
Veterinary Industry ExperienceMedical Office ExperiencePet OwnershipAppointment SchedulingHigh-Speed Internet Connection
About the role
Key responsibilities & impact- Handle inbound and outbound customer calls professionally and efficiently
- Assist pet owners with appointment scheduling, rescheduling, and general inquiries
- Follow clinic-specific procedures, workflows, and documentation requirements
- Accurately document customer interactions within CRM and scheduling systems
- Escalate urgent concerns according to established procedures
- Maintain a compassionate and professional tone during sensitive customer interactions
- Support veterinary clinics by providing exceptional customer service experiences
- Manage multiple systems and tasks while maintaining accuracy and efficiency
- Meet attendance, productivity, and quality expectations
- Complete every stage of the hiring process, including English resume review, pre-screen questionnaire, video interview, live interview, and final interview
Requirements
What you’ll need- Must currently reside in México
- Previous call center or customer service experience
- Previous remote work experience
- Excellent English communication skills
- Clear pronunciation with minimal accent
- Strong listening and problem-solving skills
- Ability to follow detailed procedures and workflows
- Strong attention to detail
- Professional and empathetic communication style
- Comfortable handling emotional or sensitive customer conversations
- Windows 11 computer (Mac not accepted)
- Minimum 16 GB RAM
- i5 processor or higher
- Webcam
- Wired USB headset
- An additional monitor
- Reliable wired high-speed internet connection (Ethernet cable)
- Quiet professional workspace
- Backup power solution
- All resumes must be submitted in English
- Healthcare customer service experience preferred
- Veterinary industry experience preferred
- Medical office experience preferred
- Appointment scheduling experience preferred
- CRM experience preferred
- Ticketing system experience preferred
- Pet ownership or a strong passion for animals preferred
- Immediate availability preferred
Benefits
Comp & perks- Paid weekly in arrears
- Paid training