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Veterinary Client Support Representative
Resolv Global. Handle inbound and outbound customer calls professionally and efficiently .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional customer service skills with a focus on compassionate communication and problem-solving in a veterinary or healthcare context. Proficient in managing multiple systems and tasks while adhering to detailed procedures and workflows.
Highest-signal resume keywords
Customer Service ExperienceCRM ExperienceAppointment Scheduling ExperienceStrong English Communication SkillsAttention To Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Call Center ExperienceRemote Work ExperienceProblem-Solving SkillsDetailed Procedure FollowingWindows 11 ProficiencyMinimum 16 GB RAMI5 Processor Or HigherWebcam UsageWired USB Headset UsageTicketing System Experience
Soft Skills
Empathetic CommunicationStrong Listening SkillsProfessional ToneAbility To Handle Sensitive ConversationsTime Management
Tools & Technologies
CRM SystemsScheduling SystemsHigh-Speed Internet ConnectionBackup Power SolutionQuiet Professional Workspace
Industry Keywords
Veterinary Industry ExperienceHealthcare Customer Service ExperienceMedical Office ExperiencePet OwnershipCompassionate Customer Interaction
About the role
Key responsibilities & impact- Handle inbound and outbound customer calls professionally and efficiently
- Assist pet owners with appointment scheduling, rescheduling, and general inquiries
- Follow clinic-specific procedures, workflows, and documentation requirements
- Accurately document customer interactions within CRM and scheduling systems
- Escalate urgent concerns according to established procedures
- Maintain a compassionate and professional tone during sensitive customer interactions
- Support veterinary clinics by providing exceptional customer service experiences
- Manage multiple systems and tasks while maintaining accuracy and efficiency
- Meet attendance, productivity, and quality expectations
- Complete all stages of the hiring process if selected, including resume review, pre-screen questionnaire, video interview, live interview, and final interview
Requirements
What you’ll need- Must currently reside in México
- Previous call center or customer service experience
- Previous remote work experience
- Excellent English communication skills
- Clear pronunciation with minimal accent
- Strong listening and problem-solving skills
- Ability to follow detailed procedures and workflows
- Strong attention to detail
- Professional and empathetic communication style
- Comfortable handling emotional or sensitive customer conversations
- Immediate availability preferred
- Windows 11 computer (Mac not accepted)
- Minimum 16 GB RAM
- i5 processor or higher
- Webcam
- Wired USB headset
- An additional monitor
- Reliable wired high-speed internet connection (Ethernet cable)
- Quiet professional workspace
- Backup power solution
- English resume required
- Healthcare customer service experience preferred
- Veterinary industry experience preferred
- Medical office experience preferred
- Appointment scheduling experience preferred
- CRM experience preferred
- Ticketing system experience preferred
- Pet ownership or a strong passion for animals preferred
Benefits
Comp & perks- Paid weekly in arrears
- Paid training