Customer Service and Rebate Processing Specialist

Resource Innovations

. Provide processing and customer support for multiple clients throughout the nation .

Posted 10/28/2026full-timeRemote • United StatesJunior💰 $17 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in data entry and customer support within a call center environment, emphasizing strong organizational skills and attention to detail. Capable of maintaining confidentiality and providing exceptional customer service while effectively communicating across departments.

Highest-signal resume keywords

Data Entry ProficiencyCustomer Service ExcellenceMicrosoft Word ExperienceStrong Attention To DetailCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

10-Key Data EntryData CompilationData VerificationDatabase ApplicationsElectronic Filing SystemsHard-Copy Filing SystemsTroubleshootingCustomer SupportMultitaskingOrganizational Skills

Soft Skills

Effective CommunicationPositive OutlookAbility To Follow DirectionsCustomer-Friendly AttitudePeer Training Support

Tools & Technologies

Microsoft ExcelMicrosoft AccessMicrosoft WordHigh-Speed Internet

Industry Keywords

Call Center EnvironmentCustomer-CentricConfidential Information SafeguardingBackground CheckReference Check

About the role

Key responsibilities & impact

Provide processing and customer support for multiple clients throughout the nation
Provide basic troubleshooting and recommend solutions
Enter data into various database applications
Receive, source, compile, sort, interpret, and verify data for entry
Maintain electronic and hard-copy filing systems for applications, rebates, and supporting documents
Communicate effectively with other departments to service customers
Respond to customer emails and phone calls
Provide exceptional customer service and call handling in a customer-centric environment
Safeguard confidential customer information
Provide peer training and job-shadowing support as assigned
Support any program within the department as assigned
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or equivalent
Must be able to work an 8-hour shift as assigned within the hours of 8 am to 6 pm
Minimum 6+ months of related work experience in a call center environment
Proficiency in 10-key data entry from a computer keyboard
Experience with Microsoft Word, Excel, and Access
Strong attention to detail
Strong organizational and prioritization skills and ability to multitask
Excellent written and verbal communication skills
Positive and customer-friendly outlook
Ability to follow directions as given
Reliable high-speed internet service and ability to maintain a secure, consistent home internet connection
Minimum internet speed of 50 Mbps download and 5 Mbps upload required; 70+ Mbps download preferred
Successful completion of a comprehensive background check and reference check
Pre-employment drug screen may be required, if applicable to the position

Benefits

Comp & perks

Discretionary annual bonus eligibility
Three weeks of paid vacation annually
Paid holidays
401(k) retirement plan with employer match
Medical coverage
Dental coverage
Vision coverage
Parental leave
Employee assistance program
Commuter benefits
Additional supplemental offerings