Customer Service Representative

Resource Innovations

. Provide professional and courteous customer service through inbound and outbound calls and email .

Posted 9/24/2026full-timeSan Diego • California • United StatesJunior💰 $18 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills through effective communication and problem-solving while maintaining accurate records and confidentiality. Proficient in data entry and administrative tasks, with the ability to learn and apply program guidelines efficiently.

Highest-signal resume keywords

Customer Service ExperienceData Entry ProficiencyMicrosoft Office SkillsAttention to DetailBilingual (Spanish)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryMathematical CalculationsAdministrative DutiesProgram Guidelines ApplicationRecord Maintenance

Soft Skills

Strong Communication SkillsAttention to DetailTime Management

Tools & Technologies

Microsoft OfficeExcelInternal DatabasesExternal DatabasesUtility Databases

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer ServiceCall Center ExperienceProgram EnrollmentConfidentialityBackground Check

About the role

Key responsibilities & impact

Provide professional and courteous customer service through inbound and outbound calls and email
Respond to questions regarding program guidelines, eligibility, services, application status, and documentation requirements
Conduct outbound calls and follow up on open leads according to program requirements and performance goals
Maintain accurate records of customer interactions and contact attempts
Review and respond to voicemail messages and callback requests
Address customer inquiries and complaints professionally
Maintain confidentiality of customer and program information
Enter, update, and maintain customer and program information in internal, external, and utility databases
Research program information and customer records to provide accurate assistance
Obtain and maintain supporting documentation for program enrollment files
Use Microsoft Office, particularly Excel, for data entry and administrative tasks
Perform basic mathematical calculations to assess customer eligibility and program qualifications
Meet productivity and quality standards set by Program Management
Manage time effectively and maintain consistent attendance
Perform general administrative duties, including copying, faxing, and preparing outgoing mail
Learn and apply program guidelines and materials
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or equivalent
1 year of experience in a customer service environment
1 year of experience in an office environment performing administrative duties
Preferred: 2 years of experience in a call center environment
Preferred: Bilingual (Spanish)
Strong communication skills
Attention to detail
Ability to learn and apply program guidelines
Successful completion of a comprehensive background check and reference check
Pre-employment drug screen may be required if applicable to the position

Benefits

Comp & perks

Discretionary annual bonus eligibility
Three weeks of paid vacation annually
Paid holidays
401(k) retirement plan with employer match
Medical coverage
Dental coverage
Vision coverage
Parental leave
Employee assistance program
Commuter benefits
Additional supplemental offerings