Program Associate

Resource Innovations

. Provide administrative support for residential energy efficiency programs across the Midwest .

Posted 10/14/2026full-timeChicago • Illinois • United StatesJuniorMid-Level💰 $65,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong administrative support capabilities for residential energy efficiency programs, with expertise in data management, reporting, and cross-functional collaboration. Proficient in customer service and CRM systems, with a commitment to sustainability and effective communication.

Highest-signal resume keywords

Administrative SupportData ManagementCustomer ServiceMicrosoft Office SuiteSalesforce

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data IntegrityProject DocumentationReport PreparationBudget TrackingInvoicing

Soft Skills

Excellent CommunicationOrganizational SkillsAttention to DetailTime ManagementSelf-Motivated

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft OneNoteMicrosoft TeamsSalesforce

Industry Keywords

Energy EfficiencySustainabilityCustomer OutreachProgram SupportCollaboration

About the role

Key responsibilities & impact

Provide administrative support for residential energy efficiency programs across the Midwest
Respond to requests and inquiries from program participants, contractors, and clients
Prepare weekly and monthly internal and external reports
Support outreach efforts to program customers, contractors, and community-based organizations
Coordinate with Operations, Planning, Finance, IT, Engineering, and Marketing teams
Participate in team meetings and provide updates
Manage data and use database systems to track project details, milestones, and deliverables
Ensure adherence to internal and system protocols
Compile and review project documentation for data integrity and quality control
Assist program teams in collecting missing data
Identify and escalate issues and recommend strategies to address them
Support new initiatives, customer and contractor communications, budget tracking, invoicing, and other internal projects

Requirements

What you’ll need

Must be located in the Northern, IL area or willing to relocate within 30 days of acceptance
BS or BA or 2+ years of relevant work experience in customer service, energy efficiency or administrative support roles
Experience with Microsoft Word, Excel, OneNote, and Teams
Experience with Salesforce or other CRM systems
Interest in sustainability and passion for making a meaningful impact on the environment
Self-motivated and highly organized, with the ability to prioritize tasks and manage multiple responsibilities effectively
Ability to collaborate across all levels of an organization to deliver on commitments and meet objectives
Excellent verbal and written communication skills with clients, the public, and internal employees
Exceptional attention to detail, time management, and organizational skills
Exceptional follow-through skills
Ability to work independently and collaboratively within a team environment

Benefits

Comp & perks

Three weeks of paid vacation annually
Paid holidays
401(k) retirement plan with employer match
Medical coverage
Dental coverage
Vision coverage
Parental leave
Employee assistance program
Commuter benefits
Additional supplemental offerings
Discretionary annual bonus may be available
Comprehensive background check and reference check; pre-employment drug screen may be required if applicable